Care Advocate (Remote) $18-$24/hour with Average $500/month bonus

Now Hiring Customer Care Advocates!

Surgical Management Solutions (SMS) is committed to opening the door to top-quality, lower-cost surgical care. SMS offers self-funded employers a surgery management program to help their employees access the best surgeons and settings for their procedures. Become part of our community as a care advocate! Learn more about us here!

Competitive hourly rate ranging from $18- $24/hour plus monthly bonus potential averaging $500!

Work from home! Day shift hours!

About the Care Advocate Role:

As a Care Advocate, you will be the face of Surgical Management Solutions (SMS) to our customers. You’ll deliver a personalized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey.


· Act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons

· Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism

· Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction

· Collaborate with your team of Care Advocates and a Concierge Nurse

· Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing

· Analyze a variety of problems and provide information/solutions.

Qualifications and Skills Required:

· 3 years of Customer Service Experience or Bachelor’s Degree (healthcare experience preferred)

· Customer-centric focus with excellent communications skills

· Express empathy with customers & compassion for their challenges

· Passion for healthcare improvement

· Ability to work independently and in a small team

· Knowledge of care coordination and case management concepts is preferred.

· Bilingual language skills preferred (English-Spanish or other)

Want to learn more? Hit submit to apply!

#officeassistant #patientcare #careadvocate #memberoutreach

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Tampa, FL 33646, US
Apply Now