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Collision Center Customer Service Estimator

Our company has an outstanding opportunity for a passionate customer-oriented teammate to join the Scoggin Dickey Team as a Collision Center Customer Service Estimator. We are seeking experienced applicants who take pride in providing world-class customer experiences by handling customer needs with accuracy, efficiency and enthusiasm, as well as, demonstrating care and concern during every customer interaction.

Job Responsibilities

  • Delivering professional, accurate and efficient assistance to customers, insurance carriers and vendors.
  • Assisting customers with general collision repair inquiries, Estimates and scheduling vehicle for repair.
  • Demonstrating excellent customer interactions.
  • Taking full ownership and accountability by assisting, researching and resolving customer issues.
  • Utilizing resources to research and troubleshoot customer inquiries to resolve inquires during the first contact.
  • Handling challenging situations calmly and professionally.
  • Attending to the needs of not only the customers, but also needs of other staff
  • Attend, when needed, meetings with the Body Shop team.
  • Other duties as assigned by management.


  • One year of customer service contact experience.
  • Automotive Collision background including Estimating.
  • CCC One Estimating System Experience
  • CDK Dealership Management System experience.
  • Bilingual (English, Spanish), a plus.
  • Team-focused, professional, and strong work ethic.
  • Clear, distinct oral and written communication skills.
  • Excellent data entry and internet navigation skills.
  • High School diploma or GED, required.


  • Benefits include medical, vision, dental and supplemental insurance, 401K retirement savings plan, paid time off, holiday pay and company paid continuing education.

Physical Demands

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to use hands to handle or feel and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $37,702.00 - $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Driver's License (Required)

Work Location: One location

Salary Range
$25,000.00 - 36,000.00
per Year
Salary range estimated by
Lubbock, TX 79424, US