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Customer Service Representative

Founded over 28 years ago and we are proud to be one of the nation’s premier TPAs, offering a complete selection of Consumer-Directed Health Benefits. Our products include Flexible Spending Arrangements (FSA), Health Savings Account (HSA), Health Reimbursement Arrangements (HRA), COBRA, and Commuter Benefits.

Our dedicated team supports clients throughout the US, from small start-ups to large enterprises, with the mission to empower organizations with the guidance, tools, and wisdom necessary to advocate for the health, well-being, and financial welfare of their employees. It’s why our clients have stayed decade-after-decade with us.

Customer Service Representative:

We are currently recruiting Customer Service Representatives (CSRs) to join our team. As a CSR, you will help educate participants on what Navia offers and how to use their benefits. In addition, CSRs are responsible for processing claims, taking calls and responding to emails, and making sure participants stay in compliance with the applicable plans. This position offers Competitive Pay/Benefits, Extensive Training, No Weekends, No Selling, and Growth Opportunities.

You’ll be responsible for:

- Providing amazing customer service via phone and email

- Ensuring all submitted claims comply with applicable rules

- Utilize research, analytical, and problem-solving skills to respond and resolve questions or problems pertaining to claims

- Working with other CSRs to troubleshoot and resolve issues

- Other duties as assigned

The Successful Candidate:

- Genuinely enjoys helping people

- High school diploma or equivalent

- 1 year of customer service experience (preferred)

- Familiarity with Microsoft suite applications (Word, Excel, PowerPoint)

- Must be able to multi-task (working on administrative tasks in between phone calls)

- Clear oral and written communication skills

- High attention to detail

- Able to self-manage your time

- Excellent attendance and punctuality

- Committed to learning

Why you should work for Navia

· Compensation/Benefits - Navia offers a very competitive pay/benefits package for all employees. Benefits include affordable medical, dental, and vision insurance, company funded HSA account, complimentary life, and long-term disability insurance. Also, an annual tuition reimbursement program.

· Extensive Training - Navia is dedicated to growing and developing our staff. As an organization, we invest in our staff by bringing in outside experts to facilitate training in the following areas: Business etiquette, professional writing, and various team building concepts.

· Our Company Culture - We at Navia pride ourselves on being a family-oriented company. We’re not just about the work! We also love to cut loose and have a good time just during the work-day. As a member of our team, you can expect impromptu catered lunches, company social events, and our famous beer Friday parties. You won’t find another work environment quite like ours!

· Growth Opportunities – Navia is committed to growing and developing our staff. We firmly believe in growing from within for all specialized and senior roles. In the past two years we have promoted more than 40% of our entry level employees.'

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location

Posted
11/14/2021
Salary Range
$26,000.00 - 38,000.00
per Year
Salary range estimated by
Location
Fresno, CA 93650, US