Customer Service Representative

The Customer Service Representative (CSR) reports directly to the Program Administrator. Responsibilities include taking transportation trip reservations and cancellations for the residents of Montgomery County who are receiving services through various County and State agencies.

The CSR is an important link between the TransNet office and our consumers, and is responsible for ensuring that all trip information is accurately entered into TransNet’s specialized transportation software program. Comprehensive training for this position is provided.

Specific duties include but are not limited to:

  • Answering the Call Center reservation lines from 7:30 a.m. until 3:30 p.m. except during lunch hour
  • Entering all relevant trip request data into the transportation software program and communicating appropriate information to consumers
  • Verifying consumer eligibility
  • Communicating with subcontractors as needed
  • Reviewing the trip information for accuracy
  • Entering eligible client registration data into the transportation software program
  • Communicating with medical service providers to verify the accuracy of trip destination information
  • Interacting with other TransNet staff as needed
  • Other related duties

Qualifications:

  • Effective communication and interpersonal skills
  • Excellent telephone and customer service skills
  • Related employment experience
  • Ability to handle calls efficiently

Full-time position with competitive salary and excellent benefit package

Job Type: Full-time

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Company
TransNet
Posted
11/14/2021
Salary Range
$24,000.00 - 35,000.00
per Year
Salary range estimated by
Location
Blue Bell, PA 19422, US
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