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Guest Service Agent

The Renaissance Denver Central Park Hotel provides competitive wages and a fun working environment for all associates. We are also very proud to offer the following benefits:

  • Free covered parking
  • Medical, dental and vision insurance
  • HSA FSA Commuter and Dependent Care Spending Accounts
  • Life and Disability Benefits
  • Hospital Indemnity, Accident and Critical Illness Insurance
  • Employee Assistance Program
  • Fidelity 401(k) and company match after 90 days
  • Short term and long term disability insurance
  • PTO
  • Holiday pay
  • Discounted hotel rooms (Marriott brands and HHM Hotels)
  • 20% discount on dining experiences at Marriott hotels
  • Educational Assistance Program
  • Phone and Car Discount Program
  • We are managed by HHM, Hershacareers.com, Zip code 80207

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This position pays $14.77+/hr with a $500 sign on bonus.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

M/F/D/V

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Signing bonus
  • Tips

Experience:

  • Hotel experience: 2 years (Preferred)

Work Location: One location

Posted
11/14/2021
Salary Range
$28,000.00 - 36,000.00
per Year
Salary range estimated by
Location
Denver, CO 80207, US