Documentation Clerk

Shield HealthCare is looking for a Documentation Clerk responsible for verifying insurance coverage, contacting healthcare professionals for documents required to process our customers’ orders, electronic maintenance of customer information, faxing, filing and document preparation, and performing administrative activities associated with the customer’s order.


  • Contact doctors and healthcare professionals to obtain information for order processing, documentation and information related to prescription requests
  • Obtain authorization approvals and/or denials
  • Answer questions from healthcare professionals regarding documentation for patient services
  • Update databases or records with new information as it becomes available
  • Correct and modify inaccurate file and records
  • Work closely with the Logistics team to ensure timely execution of customer orders
  • Work renewal reports provided by management


  • Minimum 1-year customer service experience
  • Data entry experience
  • Excellent written and verbal communication, organizational and prioritization skills
  • Familiarity with Microsoft Office software suite
  • Ability to maintain high productivity over the course of multiple projects
  • Ability to multitask in a fast-paced, timeline-driven environment to meet project commitments and goals
  • Detail oriented, flexible and achievement oriented


  • $15 - $16 per hour, plus monthly incentives
  • Medical, Dental and Vision (Eligible first day of employment)
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance


Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Customer Service: 1 year (Preferred)
  • Data Entry: 1 year (Preferred)

Work Location: One location

Salary Range
$26,000.00 - 33,000.00
per Year
Salary range estimated by
Carrollton, TX 75007, US
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