ACH Operations Specialist

Job Summary

ACH Operations Specialist

Atlanta, GA

The ACH Operations Specialist is responsible for providing operational and technical support and assisting internal and external customers with respect to our clients prepaid banking products; handling ACH returns and ACH exceptions, researching transactions, performing account setup and maintenance, and participating in projects.


  • Provide liaison with our clients ACH service providers and ODFI.
  • Provide technical and general support to customers and our clients personnel with respect to ACH transactions.
  • Develop and maintain ACH and related operations documentation.
  • Monitor ACH customer activity to verify transactions, track trends, usage and profitability and reduce exceptions.
  • Perform daily maintenance of ACH operations, customer additions, changes or deletions.
  • Handle customer and employee inquiries related to ACH services; provide step-by- step technical instruction and support; trouble-shoot and resolve problems.
  • Assist in special projects and tasks as directed by our client’s management.


  • High school diploma or equivalent education from a technical or trade school and some college level courses; five (5) or more years work related experience of a technical nature in ACH operations, products or services.
  • Basic knowledge of NACHA Operating Rules
  • AAP Certification preferred
  • Basic knowledge of bank operations, products and services; related state and federal laws and regulations, and other bank operation policies and procedures.
  • Ability to deal independently with difficult technical problems involving multiple variables and situations where limited standardization may exist.

Job Type: Full-time

Salary Range
$35,000.00 - 61,000.00
per Year
Salary range estimated by
Atlanta, GA 30383, US
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