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Underwriting Manager

Do you have an outgoing personality with a great work ethic and values? Are you interested in working for one of the fastest-growing companies in the U.S.? Do you take direction well and have an ‘always learning’ attitude about your life? Do you possess an intrinsic entrepreneurial spirit? If you answered Yes to all questions, continue reading about your future position with Payscout. Payscout is seeking an Underwriting Manager with prior experience in e-commerce or the payment industry. We are growing rapidly and need a knowledgeable, experienced, self-starter to help us continually improve our service and protect our customers. To be successful in this role, one should be a clear decision maker with the ability to set direction as well as an expert with industry expertise.

ABOUT PAYSCOUT
Payscout is a Global Payment Service Provider (PSP) with tier‐one bank sponsorships in the United States, Latin America, Caribbean, Asia‐Pacific, and Europe. Payscout assists SMBs and Enterprise companies with payment processing solutions for brick‐and‐mortar and e-commerce transactions. Payscout was voted one of the fastest‐growing private companies in the USA for 2014 and 2015 on the Inc. 5000 list. Payscout is #383 on the Inc. 500 List of Fastest Growing Companies in America this year. This is Payscout's 3rd year in a row on the Inc. 5000 List. Payscout has offices throughout the world: Los Angeles, CA; Ramsey, NJ; Shanghai, China; and Sao Paulo, Brazil. Mission Statement: “Payscout supports the entrepreneurial dream one transaction at a time”.

POSITION SUMMARY
The ideal candidate will identify areas of focus and implement processes to improve the overall quality and efficiency of underwriting, while minimizing exposure and losses but maximizing application approval ratios. In addition, the ideal candidate will have a proven history of implementing fraud process improvements, a strong knowledge of fraud detection and prevention best practices and the ability to train and mentor a team in these practices. Reporting directly to the Director of Risk & Compliance, the Underwriting Manager will be solely focused on the development and implementation of industry-leading tools and processes. A successful candidate will have the ability to understand the day to day challenges of their team and how to enhance their response, review and completion time frames while also enhancing transaction and account monitoring programs.

ESSENTIAL DUTIES:

  • Lead and manage Underwriting team by encouraging sound financial analyses and decision making
  • Foster relationship-building with ISOs to ensure profitable and productive relationships. Share knowledge with ISO partners to enhance reputation and ensure further growth.
  • Identify opportunities for continuous improvement, implementing Underwriting best practices to ensure organization is competitive in the marketplace
  • Implement a partnered approach to strategy development by collaborating with Risk Management, Underwriting, Operations and Finance to ensure future Underwriting aligns with business expectations and optimizes future profitability
  • Actively coach and manage direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling accountability, flexibility, continuous improvement, collaboration, creativity and fun
  • Demonstrate values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Serve as the primary resource for developing and implementing best practices for underwriting and monitoring merchants, assessing/managing risk and mitigating merchant fraud for all payment solutions.
  • Effectively communicate team results throughout the organization and to external constituents.
  • Build business cases for Risk management related projects or products, and defining success metrics for tracking effectiveness of initiatives post-launch.
  • Identify relevant 3rd party data and service providers and support the negotiation, integration and management of on-going relationship.
  • Continuously evaluate competitive external risk-based programs and customer needs to manage and influence needs, direction & performance for its risk & fraud management programs.
  • Collaborate with cross-functional teams to develop tools and processes to enhance efficiency of vetting and monitoring; assist in new product development and related risk endeavors.
  • Translate complex quantitative information into presentations that are easily understood by senior management on a regular basis.
  • Identify and keep up to date on key national and international policies and economic, political, and social trends that affect the organization.
  • Lead and direct special projects and perform other duties as assigned.
  • Lead and manage Underwriting team by encouraging sound financial analyses and decision making
  • Foster relationship-building with ISOs to ensure profitable and productive relationships. Share knowledge with ISO partners to enhance the organization's reputation and ensure further growth.
  • Identify opportunities for continuous improvement, implementing Underwriting best practices to ensure organization is competitive in the marketplace
  • Implement a partnered approach to strategy development by collaborating with Risk Management, Operations and Finance to ensure future Underwriting aligns with business expectations and optimizes future profitability
  • Actively coach and manage direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling accountability, flexibility, continuous improvement, collaboration, creativity and fun
  • Demonstrate values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

DESIRED QUALIFICATIONS:

  • Bachelor’s Degree or equivalent combination of education and work experience
  • Experience managing or leading others; increasing levels of responsibility
  • Build and capitalize on beneficial internal and external relationships
  • Collaborate with people at different levels within the organization to accomplish a common goal.
  • Understand the potential intended and unintended consequences of a given decision, both small-scale and on the organization as a whole
  • Utilize effective research and investigative techniques
  • 3+ years of experience in risk management, credit underwriting and/or portfolio management - capacity for financial services, payment services, or merchant account acquiring companies (online preferred).
  • Aptitude for data-driven decision making with a history of driving process improvement and efficiency using prospect and customer data.
  • History of taking a hands-on approach and personally working across the organization to research, define and execute on new initiatives.
  • Excel in a dynamic and fast-paced environment; manage changes, set and follow priorities and execute on vision and strategy.
  • Experience in developing and implementing risk management/underwriting and fraud strategies processes and procedures and training teams in the execution of those strategies.
  • An analytic background with the ability to understand how various data sets can be used to help drive better underwriting and risk analysis and practices.
  • Strong written and verbal communication skills in articulating to the company the strategies, plans and measurements of all key risk and fraud activities to internal constituents, board members and external banking partners.
  • Personal leadership- strong work ethic; mature and professional attitude with strong interpersonal and coordination skills; ability to handle stress, high pressure and short deadlines.
  • Experience and broad base knowledge of Fraud Operations and Compliance and Regulatory requirements including a solid understanding of local data protection, banking, card association and compliance requirements.
  • International experience preferred, including the management of country-specific risk.
  • Ability to handle multiple projects under pressure while prioritizing and delegating effectively.
  • Discretion and ability to maintain highly confidential information.
  • Build and capitalize on beneficial internal and external relationships
  • Collaborate with people at different levels within the organization to accomplish a common goal.
  • Understand the potential intended and unintended consequences of a given decision, both small-scale and on the organization as a whole
  • Utilize effective research and investigative techniques

KEY ATTRIBUTES:

  • Act fairly, and ethically when making decisions, managing others or working with a team and corresponding with ISO customers
  • Establish a high degree of trust and credibility with others
  • Respond calmly, quickly and decisively to unpredictable or unexpected events and changes
  • Demonstrate resilience
  • Utilize effective communication skills to influence and persuade decision makers
  • Use astute judgment to make sound decisions
  • Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
  • Utilize motivational, inspirational and enthusiastic approach to leading department

BENEFITS (Covered as of Day 1 of Employment):

  • 3 weeks PTO
  • 100% cover health, vision and dental benefits
  • 401K matching
  • Tuition reimbursements and other world class benefits
  • Subsidized training and/or tradeshow events
  • New state of the art office with barista station, TVs, high end furnishings, and Wednesday lunches

Job Type: Full-time

Experience:

  • Merchant Services: 2 years (Required)
  • Underwriting: 2 years (Required)

Education:

  • Associate (Required)
Company
Payscout
Posted
11/06/2021
Salary Range
$55,000.00 - 110,000.00
per Year
Salary range estimated by
Location
Atlanta, GA 30383, US