Insurance Claims Representative - Dallas, TX

Insurance Claims Representative – Dallas, TX

City Electric Supply (CES) – Dallas, Texas

Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, 401K, paid time off, and internal growth opportunities.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Job Summary

We are looking for a personable, enthusiastic Insurance Claims Representative to join our team. Our ideal candidate would have a general understanding of overall claim operations and claim reporting. The responsibilities would include but not limited to:

· Making timely and meaningful contact. This includes the employee, Branch Manager, body shop, tow company, insurance carrier, etc.

· Timely follow up on all claims, phone calls, and emails.

· Maintain accurate and current claim file documentation throughout the life cycle of the claim.

· Gather details on injuries, including such activities as interviewing drivers and/or supervisors to aid in the determining cause.

· Investigate and evaluate claim damage for auto physical damage claims with assistance from the Fleet Operations Manager.

· Scheduling appraisals.

· Working closely with the insurance carrier’s claims representative to provide required information as part of the overall claims process.

· Administering post-accident driver training courses

· Handling all COI requests.


· 1-2 years of experience, preferable handling auto claims.

· High school diploma or equivalent.


· An engaging, outgoing personality and passion for helping customers.

· Able to think critically, use resources and seek answers when needed.

· Possess strong oral and written communication skills.

· Displays excellent decision-making and organizational skills.

· Strong skills in Microsoft Excel program.

· Excellent in working with spreadsheets for tracking and monthly reporting.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

CES provides equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or other protected class status. In additional to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

CES is a drug free workplace.

For further information about CES, visit our website at

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance


  • 8 hour shift


  • High school or equivalent (Preferred)


  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
Salary Range
$35,000.00 - 44,000.00
per Year
Salary range estimated by
Dallas, TX 75202, US
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