Member Relations Representative

MUST LIVE WITHIN 50 MILES OF DALLAS

Work from home* after achieving productivity and quality objectives (all equipment provided)*

In this role, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. If you are outgoing, like to talk to people, and have the ability to influence others, we want you on our team.

The Member Relations Team Member is responsible for Scheduling appointments on behalf of their insurance provider.

· Make outbound calls to health plan members scheduling appointments on behalf of their insurance provider.

  • Identify and address the member’s concerns and attempt to overcome any objections.

· Through active listening, respond efficiently and accurately to member objections and ensuring that members feel supported and valued

· Accurately and concisely documents customer input and special needs in computer-based system.

  • Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer.
  • Other duties may be assigned, based on company’s needs.

$14.00 per hour with the opportunity to earn more through performance incentives.

Qualifications:

  • 6 - 12 months call center experience preferred
  • High School Diploma, GED, or determination of an equivalent communication competencies.
  • Customer service experience in a retail, hospitality, sales, or call center environment (preferred)
  • Experience in a metrics driven, performance environment
  • Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills. Must be comfortable speaking by phone.
  • Must be able to speak clearly and concisely on the phone
  • Excellent data entry skills and ability to navigate multiple computer screens while conducting a customer call
  • Demonstrated ability to organize, take initiative and follow up independently
  • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
  • Ability to think independently and make decisions, while adhering to company standards and guidelines
  • Ability to work independently, while being a productive member of the team
  • Ability to work in a fast paced dynamic growth environment
  • Prompt and regular attendance required

4 weeks of classroom and on-the-job training will be onsite at our location.

Equal Opportunity Employer and Drug Free Workplace

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Phone

Job Duties:

  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
Posted
11/06/2021
Salary Range
$51,000.00 - 83,000.00
per Year
Salary range estimated by
Location
Dallas, TX 75215, US
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