Corporate Customer Service Representative

Position Summary: The Reliant Customer Service Representative is the primary point of contact for residential and small commercial customers who contact the Customer Service Center by phone, fax, Internet, or mail.The CSR is responsible for interacting with customers and responding to their complaints, inquiries, and requests in a professional and courteous manner.There are openings for both Bilingual and English Representatives! Our client is located in Downtown Houston. Classification: Non-exempt Essential Responsibilities:

  • Participate in sales of products and services
  • Actively promote the company and the value of its products and services
  • Interact with customers, issue orders, and analyze accounts to resolve billing inquiries; negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services
  • Interface with a wide variety of people both internally and externally in a diplomatic manner
  • Effectively utilize resources, i.e. computer systems, software programs and phone equipment
  • Consistently apply knowledge required to perform technical and procedural aspects of the position
  • Diffuse customer escalations (customer save skills)

Skills/Knowledge:

  • Bilingual in English and Spanish a plus, but not a requirement
  • Demonstrated ability of good customer service skills and up-selling/cross-selling products
  • Basic math skills and analytical ability necessary to respond to billing inquiries
  • Strong interpersonal skills and respect for diversity
  • Attention to detail and time management
  • Good communication skills, written and oral
  • Demonstrated ability to handle multiple tasks at one time

Job Type: Full-time

Education:

  • High school or equivalent (Required)

Language:

  • Spanish (Required)
Posted
11/06/2021
Salary Range
$20,000.00 - 31,000.00
per Year
Salary range estimated by
Location
Houston, TX 77246, US
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