Store Manager in Training

Job Description

Profitability:

  • Responsible for achieving all sales targets and meeting budget requirements.
  • Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers
  • Educates the staff on the financial realities of running a successful business
  • Provides feedback and innovative ideas to the MSM on building a more profitable operation

Sales Culture and Promotions:

  • Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
  • Coaches to the Company selling skills model with the passion to drive real action
  • Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs
  • Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager
  • Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization

People Development:

  • Keeps a detailed succession plan to ensure there is never a vacancy in any key position
  • Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
  • Treasures diversity and staffs to meet the demands of the community
  • Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements
  • Leads all store activities with the highest ethical standards and demands the same from their teams
  • Ensures associates are provided the necessary tools to perform job responsibilities
  • Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
  • Coach and counsel team based on results

Store Standards/ Operations:

  • Follows the Company programs to keep a clean, well merchandised store
  • Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.
  • Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)
  • Executes all tagging and sign programs 100% to the Company standard
  • Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees
  • Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.

Customer Experience Excellence:

  • Sets the highest standard for customer care
  • Personally greets and welcomes guests into their store
  • Ensures the Company plan or better on prospecting new customers
  • Is innovative in finding ways to delight their guests
  • Is intolerant of any lack of customer caring by the staff
  • Other duties as assigned

MINIMUM JOB REQUIREMENTS:

  • Bachelor degree in Business Administration or related study preferred; or equivalent experience.
  • Three (3) to five (5) years’ experience managing a business unit, retail background preferred
  • Experience managing in a Retail environment with a strong focus on sales
  • Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
  • Thorough understanding of profit and loss, strongly preferred
  • Strong business acumen
  • Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
  • Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.
  • Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
  • Proven history of managing a team, improving team’s performance and productivity
  • Proven track record of customer service excellence
  • Strong attention to detail
  • Ability to work the schedule and hours dictated by business needs
  • Ability to work evenings, weekends, and holidays as required

SUPERVISORY RESPONSIBILITIES: Responsible for leading a team of up to twenty (10) direct reports.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Commission pay

Work Location:

  • One location

Work Remotely:

  • No
Company
La-Z-Boy
Posted
11/06/2021
Salary Range
$36,000.00 - 51,000.00
per Year
Salary range estimated by
Location
Houston, TX 77004, US
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