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Customer Care Coordinator

Customer Care Coordinator


THE ORGANIZATION


The Residential Real Estate Council (RRC), was established in 1976 to provide real estate brokers with shared knowledge and tools. Recognizing the need for advanced education, the Council developed training courses for sales agents and established the Certified Residential Specialist Designation.


Headquartered in downtown Chicago, the RRC is recognized as the leading provider of real estate education and networking for residential real estate agents, and the CRS Designation is considered the most prestigious designations a real estate agent can achieve.


THE POSITION


The Residential Real Estate Council is looking for unparalleled commitment to customer service. Our Customer Care Coordinators are a key resource to members and customers on RRC products and services. The Coordinators will ensure that all inquiries are answered in a courteous, accurate, and efficient manner. Responsibilities also include providing technical and troubleshooting support for members and potential members across multiple RRC platforms. The goal for this type of support is to handle 90% or more of the customer queries before finding it necessary to escalate the issue. The Coordinator must possess strong communication, interpersonal, and analytical skills, and must be able to thrive and remain nimble in an ever-changing environment.


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Convey friendly, energetic, professional attitude in all communications whether written or verbal
  • Advise members of remaining requirements and options available leading toward the CRS Designation
  • Process new member, reinstatement, and designation applications with accuracy and within established timelines
  • Actively participate in member recruitment, retention and other Marketing programs which may include proactive outreach via telephone calls, letters/email campaigns and social media engagement
  • Coordinate and follow-up on illegal usage of CRS designation
  • Maintain knowledge of all RRC programs and services
  • Assure the accuracy of information being delivered to members/customers and maintain member record accuracy within our database
  • Track and record all member interactions in detail
  • Take ownership for all inquiries including troubleshooting and attending to member questions, complaints, and concerns immediately, and facilitate satisfactory resolutions
  • Participate in supporting departmental and organizational operations
  • Recommend products or services to members
  • Work overtime as requested to meet business needs
  • Other duties as assigned by the Customer Service Manager

This description should not be construed to contain every function or responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other related functions as assigned.


EDUCATION/EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES


  • High-energy, positive personality, with 2 years of experience and knowledge of customer service best practices
  • Experience with associations preferred, but not required
  • Excellent communication skills, verbal and written with a strong attention to detail
  • Extremely organized with strong time management skills, the ability to consistently achieve desired results, manage multiple tasks, set priorities and set high personal standards
  • A self-directed individual who also works well in a team environment
  • Must be technically adaptable and able to absorb complex information quickly


Benefits and Perks


  • Competitive salary with generous bonus opportunities
  • Downtown Chicago location
  • Health, Dental and Vision insurance starts on your first day! (You only pay for Medical. We pay for Dental and Vision for you!)
  • Generous PTO & paid holidays
  • 401(k) company match
  • Philanthropy events (We pay you to volunteer!)
  • Corporate workout facility
  • Casual dress code (Wearing jeans to work is not a trend but a lifestyle here!)
  • We want to celebrate you… so we give you your birthday off!
  • Thirsty Thursday Events (Food, Drinks and great company!)
  • Unlimited coffee & tea on tap…

The Residential Real Estate Council is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

Posted
11/06/2021
Salary Range
$27,000.00 - 38,000.00
per Year
Salary range estimated by
Location
Chicago, IL 60611, US