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Call Center Supervisor

Renewal by Andersen is looking to add a Call Center Supervisor for its Seattle inside sales / call center.

Apply Now and Join the Best of the Best!!!!

What You’ll Be Doing – The Role

  • Organize, direct and monitor the daily activities of the call center representatives
  • Monitor the representatives’ calls for accuracy and compliance to the call script, and provide feedback as needed
  • Supervise and evaluate the productivity of the call center representatives
  • Provide ongoing coaching, mentoring and training of staff to develop and encourage their performance
  • Meet with the representatives on a timely basis to conduct personnel evaluations and provide feedback
  • Prepare call center performance reports by collecting, analyzing and summarizing the data and identify any trends
  • Monitor the representatives’ performance and KPIs, identify and resolve any issues, complete actions plans and execute any process improvement and / or quality assurance programs
  • Coordinate with call center manager to resolve all operational customer complaints
  • Serves as a backup for call center manager and representatives during absences and / or PTO
  • Handle escalated customer calls – work with the representatives to ensure that the customer issues are resolved promptly and courteously
  • Participate in any department initiatives / projects as directed by the call center manager and / or director

What’s In It For You – The Benefits

  • Eligible for monthly bonus
  • Medical, dental, vision, 401K with employer match and more!
  • Paid time off
  • Paid holidays
  • Room for advancement

What You’ll Bring – The Person

  • Previous call center experience
  • 2-years of call center / customer service supervisor experience
  • Must be proficient in Microsoft Office
  • Effective problem solving skills
  • Must be able to effectively lead, prioritize, manage time and projects, and multi-task in a fast paced, growing company environment
  • Detail oriented while having the ability to operate efficiently in a busy environment
  • Excellent training and coaching skills
  • Possess excellent written and verbal communication skills
  • Must be highly motivated with a positive attitude and strong work ethic
  • Must be able to work evenings and weekends
  • This is a non-remote position - must be able to work in the office

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Are you at least 18 years of age? Are you able to work evenings and weekends? Are you comfortable working in a call center environment?

Education:

  • High school or equivalent (Preferred)

Experience:

  • call center: 2 years (Preferred)
  • call center or customer service supervisory: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
Posted
11/06/2021
Salary Range
$22,000.00 - 35,000.00
per Year
Salary range estimated by
Location
Seattle, WA 98108, US