Inside Sales / Production Planner

Hose Master is North America’s leading manufacturer of metal hose and expansion joints. We are a privately held, entrepreneurial, extremely diversified, high growth organization with a passion for service, superior engineered products and continuous innovation. Culture is important to us. We are a family oriented, dynamic, innovative and collaborative organization offering a challenging and rewarding career with endless possibilities.


This hybrid role will first tackle Inside Sales responsibilities for our Atlanta facility and will ultimately cross train in Production Planning. The Inside Sales Representative is responsible for daily service and selling of Hose Master Products. The Production Planner’s primary responsibility will be to ensure all products required by internal and external customers are manufactured, shipped, and delivered on-time. Seeking candidates with experience in industrial manufacturing; experience working with custom specialized metal products preferred.



  • Review Sales Orders
  • Create/Manage MTO Job Orders
  • Request stock components
  • Purchase non-standard components
  • Outside service PO’s
  • Customer fitting PO’s
  • Create/Manage MPO’s
  • Print bar codes
  • Expedite & Order Changes
  • Create/Manage MTS Job Orders
  • Adjust safety stock & reorder quantities
  • Coordinate w/other Planners
  • Transfer of materials
  • Create and print bar codes
  • Miscellaneous Reports
  • Update
  • Recognize errors and resolve
  • Distribute

Cost Accounting

  • Enter and distribute production reports
  • Inventory
  • Cycle Counts
  • Adjustments (Physical Inventory, MPO, RMA)


  • Buy departmental “Nuts & Bolts” items
  • Follow up on late orders
  • Purchase non-standard components (from s/o review)
  • Returns
  • Billing issues for above
  • PO’s for Machine Shop requests

Inside Sales

  • Expedite Orders
  • Primary contact for assigned customer accounts.
  • Provide value in every aspect of the customer experience.
  • Provide pricing and product information to customers.
  • Place, monitor, and ensure timely shipment of customer orders.
  • Maintain CRM system for each customer contact and activity.
  • Resolve related quote, order, and invoice issues.
  • Conducts general order entry from Order Entry software.
  • Contacts customers and derives order requirements using the “STAMPED” method.
  • Manage, develop, and grow assigned accounts through regular contact.
  • Manage, develop, and nurture strategic customer relationships.
  • Partner with Outside sales resources and management to support territory objectives.
  • Complete targeted sales campaigns assigned by management.
  • Report customer and market developments to Field sales partners and management.
  • Keep abreast of product, service, and industry developments.
  • Organize, maintain customer and company information.
  • Attends all Inside Sales meetings to stay up-to-date on all products and services.
  • Complete other duties as assigned.

Quality Assurance

  • Maintain Material Certification database
  • Maintain training records / approval charts


  • High school diploma or equivalent.
  • Useful fields of study include business, supply management, engineering, and economics.
  • Experience in a high volume Manufacturing Inside Sales Department.
  • Knowledge of hose and expansion joints is preferred.
  • ERP, CRM, phone, and web-based system proficiency.
  • Proven ability to interact in a collaborative, team environment.
  • Excellent verbal and written communication skills.
  • Ability to take charge when necessary and initiate actions on behalf of customers.
  • MS Office application experience.
  • Complex problem-solving and decision-making skills.
  • Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
  • Demonstrate ability to learn product information and transfer knowledge to customers.

Join an industry leading high growth organization. Work for a business that takes pride in its unparalleled support we provide to our customers. Work with a top notch quality product. Work for a business that provides world class training for its employees. Work with a team who feels like family.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Bachelor's (Preferred)


  • Production planning: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
Hose Master
Atlanta, GA 30336, US
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