Account Manager

JOB SUMMARY

Northwest Pathology is the leading provider of anatomic pathology services in northwest Washington State and parts of southeast Alaska. We direct the clinical laboratories and provide anatomic pathology services in 9 regional hospitals and provide pathology services to surrounding clinics. Our professional team includes 8 pathologists, who have subspecialty boards or interest covering essentially all aspects of surgical pathology and laboratory medicine. While Northwest Pathology is large enough to offer subspecialty expertise, we are small enough to have a personal relationship with our physicians. We are always available for discussion and consultation and strive continuously to provide outstanding service.

Are you perpetually curious and interested in growing your career in sales and client relationships? The Account Manager role at Northwest Labs may be for you! Northwest Labs is searching for an Account Manager to manage existing accounts, including its largest sales account. As an Account Manager, you will manage day-to-day functions of client relationships, streamline systems and drive growth of existing accounts. This role has the potential for growth in multiple avenues of the business; one of the unique perks of working for a ‘start-up’ within an established company.

Northwest operates on a 24/7/365 basis; individual is required to work various shifts, including nights, weekends, and holidays. Schedule flexibility with and without advanced notice is required.


ESSENTIAL JOB DUTIES

  • Actively manage and grow accounts in a unique territory with a pre-existing customer base.
  • Drive sales in assigned districts through up selling of existing accounts, referrals and establishing relationships with prospective customers.
  • Effectively manage all aspects of existing accounts by providing solution-oriented responses to client concerns including, but not limited to:
    • Requisition review to determine tests ordered/missed, order entry discrepancy, transportation concerns, technical services inquiries, test code/specimen collection inquiries, missing/incorrect billing information and other billing inquiries.
  • Provide In-Service training to office staff.
  • Support phlebotomy staff to streamline specimen acquisition.
  • Provide subject matter expertise for associated specialty testing.
  • Ability to travel within the assigned territory and occasional overnight travel for meetings.

EDUCATION

  • High School Diploma or equivalent required; college degree is a plus.

EXPERIENCE

  • Consideration provided to candidates without prior sales or account management experience, when they have strong records of academic, military, athletic, scientific and/or civic leadership achievement.
  • Ability to develop & sustain strong customer relationships.
  • Strong planning & organizational skills.
  • Excellent oral & written communication & presentation skills.
  • Must have a clean, valid Driver License and a vehicle to use for work daily.
  • 2 years of combined sales experience within Women's Health or Clinical Diagnostics is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

  • Establishes and maintains solid interpersonal relationships with team members across all levels of an organization.
  • Demonstrates and facilitates professional communication skills; must be able to understand, listen, write, and speak fluently, professionally, and, effectively in the English language.
  • Motivated, responsible, and organized self-starter who excels at time management, timely follow-up, meeting commitments, and possesses a passion for continuous learning and improvement.
  • Strong attention to detail, analytical, research and problem-solving skills. Pro-active ability to identify, assess, improve/refine, and solve complex challenges, processes and/or situations.
  • Ability to successfully work collaboratively within a team as well as independently with minimal supervision.
  • Flexible and able to thrive in a fast paced, high growth, team-based environment while successfully handling competing and ever-changing priorities and responsibilities with frequent interruptions.
  • Solid track record of taking responsibility and holding one’s self accountable for high quality task deliverables within established deadlines.
  • Effective facilitation, collaboration, negotiation, and conflict resolution abilities.
  • Exhibit personal presentation in a professional manner as it relates to appearance, communication, and actions.
  • Regular and predictable attendance and punctuality.
  • Focused on overall NWP team success vs. solely on individual success.

WORKING CONDITIONS

  • We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
  • The organization has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.
  • Work is performed in a fast–paced office environment with frequent interruptions.
  • This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers/keyboards/mice, printers, phones, mobile devices, photocopiers, filing cabinets, fax machines, etc. The noise level in the office work environment varies from moderate to loud.

PHYSICAL REQUIREMENTS

  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • While performing the duties of this job, the employee is regularly required to talk or hear; sit; stand; walk; use hands to finger, handle or feel; grasp and/or reach with hands and arms; repetitive movements of the wrists, hands and/or fingers.
  • Specific vision abilities required by this job include close visual acuity and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing computer monitor(s); extensive reading; and legally operate a motor vehicle.
Company
Northwest Labs
Posted
11/06/2021
Salary Range
$31,000.00 - 68,000.00
per Year
Salary range estimated by
Location
Phoenix, AZ 85003, US
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