Customer Service Representative

Customer Service Representative

Our customer care team is expanding, and in need of a Customer Service Representative to handle inbound and outbound customer support. Sunny Energy, recognized as the top solar company in Arizona in terms of employee and customer satisfaction, is growing rapidly and adding customer support personnel. The Customer Service Representative will support operations and customer care through inbound and outbound communication by phone and email. The qualified candidate will be able to use their customer care skills to effectively communicate with customers, and the entire Sunny Energy team.

If you feel you have excellent customer communication and record keeping skills, dependability, motivation and ability to work independently, you are a perfect fit for this position.

Sunny Energy is one of Arizona’s largest solar sales, service and installation companies. Rather than trying to be the largest, the company focuses on excellent customer support. Sunny Energy is recognized nationally, and locally, by industry organizations and customers. Our 5 Pillars of Success and Sustainability starts with investing in its employees first.

Responsibilities include:

  • Answering customer phone calls
  • Outbound and inbound phone calls to customers with project progress updates and to answer questions
  • Outbound and inbound emails with customers
  • 60-80 phone calls per day
  • Must be comfortable with confrontation and de-escalation
  • Record all communications and activities with customers in CRM
  • Support customer support staff with questions about customer concerns
  • Support customers directly, when needed, to help address their concerns
  • Work with Microsoft Office products, such as Word and Excel
  • Help identify ways to improve and help make those improvements
  • Handle other customer support issues as needed

This is an exciting opportunity for an ambitious, self-starter to expand their scope of work and knowledge in the business of solar consumer products. Sunny Energy recognizes that this requires full company support for your success. Company management strongly encourages constant improvement efforts of all team members. This is a full-time position, and time flexibility for some customer schedules may be necessary.

Candidate qualifications include:

  • Must have at least 2 years of customer service experience
  • Must have experience working directly with individual consumers (as opposed to business-to-business)
  • Must have CRM experience
  • Must have an associates degree, or higher, from an accredited college (more years of customer service experience may be acceptable without a college degree)
  • 2 or more years of experience in residential contracting businesses is strongly desired
  • Capable of learning new products
  • Excellent verbal and written communication skills
  • Ability to effectively use a CRM (Zoho) and other online systems
  • Ability to handle job pressure from customers, scheduling issues, and other areas of the operation
  • Work as a Sunny Energy team member towards common goals
  • Most important, must be dependable, highly motivated, and able to work independently

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Experience:

  • Customer service: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
Company
Sunny Energy
Posted
11/06/2021
Salary Range
$23,000.00 - 34,000.00
per Year
Salary range estimated by
Location
Phoenix, AZ 85003, US
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