Licensing Advocate

We're seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:
Provides a superior level of customer service to incoming agents joining GoHealth. This position will require daily interaction with agents and their managers

Collaborates with agents and program leaders in the certification process for State Based Marketplaces, FFM and Medicare Certifications

Updates systems and databases with a high degree of accuracy in a fast-paced environment

Troubleshoots technology issues related to license status that impact an agent's ability to sell

Assists agents with completing forms for licensing, appointments and re-certification; gathers documentation and transmits securely and discreetly

Discretion and adherence to privacy and confidentiality policies

Obtains and notarizes affidavits and other state licensing documentation

Supports new agents through carrier required training during onboarding and for annual re-certification activities

Skills and Experience:
Bachelor's Degree or equivalent work experience

1+ years call center or insurance licensing experience preferred

Licensing experience is desirable; experience with data/working with databases is a plus

Detail oriented, organized and a self-motivated continuous learner

Proficient with MS Office applications (Microsoft Word and Excel in particular)

Ability to manage personal information with a high degree of discretion and sensitivity

Experience with manual fingerprinting and eligibility to become a notary are also a plus

Polished and professional written and verbal communication skills

Benefits and Perks:
Open vacation policy

401k program with company match

Medical, dental, vision, and life insurance benefits

Flexible spending accounts

Commuter and transit benefits

Professional growth opportunities

Casual dress code

Generous employee referral bonuses

Employee interest clubs

Charitable events

Monthly event calendars, newsletters and wellness activities

GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC.
Company
#TeamGoHealth
Posted
11/06/2021
Salary Range
$27,000.00 - 42,000.00
per Year
Salary range estimated by
Location
Chicago, IL 60290, US
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