Print - Client Services Manager

Topweb, LLC is a privately-owned commercial printing company that has served its customers for over 43 years. Topweb specializes in cold web offset and inkjet digital printing and also provides bindery, inserting, mailing, and delivery services.

Topweb specializes in the printing of community, college, and ethnic newspapers but also works closely with clients in public relations, event planning, and the fine arts.

Duties and Skills: The position is a full-time salaried position. A college degree is required with customer service experience; experience in a commercial printing environment is highly preferred but does not disqualify a candidate.

Core customer service responsibilities:

  • Strong attention to detail and focus on quality control of customer product.
  • Manage all phases of production process beginning with customer order and ending with customer receipt of papers.
  • Cultivate positive working relationships with customers; to support healthy relationship with customer regardless but also for trouble-shooting any production or scheduling or delivery issues.
  • Facilitate job scheduling with Production Supervisor to ensure production areas are adequately staffed and jobs are completed timely.
  • Onboard and establish positive relationships with all new customers.
  • Coordinate and facilitate completion of all in-house mailings using BCC Software.
  • Coordinate and process customer shipments using UPS Worldship.
  • Manage schedule and timing of deliveries using combination of in-house driver and outside contractors.
  • Facilitate any outside production services as needed to ensure the final product meets the client’s expectations.

Additional Front-Office Responsibilities:

  • Launch bi-weekly payroll for Chief Financial Officer.
  • Perform weekly invoicing for customers using existing Excel templates; over time, the goal is to spread this across multiple people.
  • Launch the collections process when applicable.
  • Assist when necessary for the accounting and finance function.

Opportunities to Exceed Expectations:

  • Business Development: Identify potential customers or new groups of customers to target?
  • Marketing Strategy: How to reach new types of customers?
  • Process Improvement: What improvements can you identify and propose ideas? Which ideas can you carry through and implement?
  • Human Resources: Can you provide input on employee issues? Can you introduce and carry through any employee-related initiatives?
  • Accounting: Are there opportunities to simplify or help what the Accounting function is responsible for?

Teamwork Skills (all areas):

  • Comfort meeting and talking with customers and vendors both in person and over the phone
  • Strong inter-personal and communication skills, interacting with both internal (managers and employees) and external (customers and vendors) customers; requires a friendly and sociable nature but also patience when necessary.
  • Eagerness to learn and contribute to the success of the organization.
  • Time management skills: understands that numerous tasks are due to be completed at different dates for different people – and juggling all of the steps along the way to meet all of your deadlines.
  • Traits of a proactive worker: seeks to “pull” information and tasks from managers and employees for your responsible areas rather than waiting for managers and employees to “push” the information to you.
  • Confidence to identify areas for improvement, propose alternatives, recommend solutions, and champion the implementation of the conclusion.
  • Strong attention to detail and focus on quality control of reporting and data input for accounting and customer service duties.
  • Effectively utilize Excel to help solve any problems you may face in this role; you will partner with proficient users but the ability to identify issues and solve problems will help you in the role.
  • Experience with Excel data entry and quality control review.
  • Think creatively to propose process improvements to President/General Manager and Chief Financial Officer.

Relationships and Reporting: Chief Financial Officer is responsible for performance of this role; a dotted line exists to the President/General Manager; key peer is Production Supervisor.

Compensation:

  • At-or-above market rate for a full-time position requiring this experience and skillset.
  • Medical, dental, and vision benefits are offered to full-time employees.
  • A year-end discretionary bonus pool is available for this position and will be awarded based on meeting individual goals (framed per the requirements and skills above).
  • 401(k) participation is eligible after six calendar months.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
All employees, customers and vendors are required to wear face masks.

Education:

  • Bachelor's (Required)

Experience:

  • Customer Services Management: 5 years (Preferred)
  • Commerical Printing: 2 years (Preferred)
  • Microsoft Office Excel, Word and Outlook: 5 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
Company
Topweb LLC
Posted
11/06/2021
Salary Range
$45,000.00 - 105,000.00
per Year
Salary range estimated by
Location
Chicago, IL 60630, US
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