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Team Lead (Keyholder)

POSITION PURPOSE / SUMMARY STATEMENT (defines the major functions/purpose of the position):

In the absence of the management team, the Team Lead supervises all store personnel, including implementing and enforcing company policies, procedures and corporate directives.

ORGANIZATIONAL RELATIONSHIPS:

  • Interacts with all levels throughout organization including employees and outside vendors

PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS

DUTIES AND RESPONSIBILITIES

  • Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved.
  • Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality product.
  • Support the Head Coach with training and evaluating employees to ensure sales goals are being met.
  • Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience.
  • Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience.
  • Review inventory and sales records to prepare reports for the management team.
  • Instruct employees on how to handle difficult and complicated sales.

KNOWLEDGE, SKILLS & ABILITIES

  • Exceptional customer service skills.
  • Uphold a positive attitude and be a team player.
  • Knowledge of principles involved in resource allocation, and coordination of people and resources.
  • Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications.
  • Knowledge of selling techniques.
  • Ability to conduct self in a professional and respectful manner with customers and employees.
  • Excellent verbal communication skills.
  • Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail.
  • High sense of urgency.
  • Skilled at using logic and reasoning to identify alternative solutions, or approaches to problems.
  • Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs.

MINIMUM QUALIFICATIONS:

EDUCATION/EXPERIENCE:

  • 2 years of retail experience; sporting or athletic industry preferred.
  • Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
  • Microsoft Outlook Applications a plus.

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Customers and employees required to wear a mask; High touch areas cleaned regularly

Work Location:

  • One location

Work Remotely:

  • No
Company
ASICS
Posted
11/06/2021
Salary Range
$26,000.00 - 73,000.00
per Year
Salary range estimated by
Location
Philadelphia, PA 19107, US