Active Directory Support Engineer III


Kforce has a client in Charlotte, NC that is seeking an Active Directory Support Engineer III. For this role shift work is available, 4 days a week including weekends and holidays. Shift time: 13:00 - 24:00(UTC) 22:00 - 9:00(JST). Responsibilities:
  • Active Directory Support Engineer III will scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
  • Act internally as a customer advocate
  • As a Active Directory Support Engineer III, this role will empower customers to find information, self-solve when they decide to, and learn more about company products, services and support
  • Advise customers on how to gain additional value from their products
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience
  • The Active Directory Support Engineer III will maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Job Requirements:


  • Bachelor's degree in Computer Science, Electronic Engineering or equivalent experience
  • Azure Admin Certificate is a plus
  • MCSE + I/ MCSD/MCDBA is a plus
  • Minimum of 3 years of IT experience and demonstrate aptitude for providing superior customer service in politically charged environment
  • Passion for our technologies and passion for our customers/partners
  • Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit
  • Demonstrate logical and critical thinking, strong communication skills and ability to develop strategic on-going customer relationships
  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through tangible, creative troubleshooting
  • Strong knowledge of Microsoft Windows Servers and Client Operating Systems
  • Understanding of Microsoft Cloud (Azure/Office 365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS, etc.
  • Knowledge related to OAuth, OpenID Connect, WS-Federation and SAML
  • Troubleshooting skills in network and DNS
  • Troubleshooting skills in AD FS (Active Directory Federation Services)
  • Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM/MIM, DirSync, AADSync or AAD Connect
  • Available to work critical cases as needed on to be on a 24x7 basis or through an on-call model; May require weekend coverage
  • If required, occasional domestic and international travel
  • Both Japanese and English (See details below); (Japanese) Fluent-Native Level/(English) Conversational-Fluent Level
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary Range
$57,000.00 - 84,000.00
per Year
Salary range estimated by
Charlotte, NC 28273, US
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