Teller (Part Time - 20 Hours)



Overview:

Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner.



Primary Responsibilities:

  • Address the customer’s immediate need, and then provide a service transaction or guided self-service

  • Match the appropriate resource (person, digital service) to the need

  • Identify transactions “on the line” that can be migrated to digital solutions

  • Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc.

  • Assess options with focus on “shoulder to shoulder” self-service

  • Follow up with customer once servicing is complete to ensure immediate need and customer’s expectation have been met

  • Take ownership of escalated account services issues until resolution

  • Transition to identified sales opportunity using transition statement

  • Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing

  • Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing

  • Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate

  • Accurately balance

  • Accurately complete cash ordering for the branch and TCR/ATM settlement activities

  • Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate

  • Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.)

  • Complete Retail Customer Refresh Activities

  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.



Scope of Responsibilities:

  • The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.

  • The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

  • It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

  • Adheres to Retail customer service standards, to include lobby experience and digital experience. Performs requisite interaction tracking and reporting



Education and Experience Required:

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.

  • Proven verbal communication and interpersonal skills

  • Proven ability to demonstrated exceptional customer services

  • Well-organized individual with time management and prioritization skills

  • Proficient with internet user-level technology



Education and Experience Preferred:

Bilingual based on branch needs



Physical Requirements:

  • Ability to stand for long periods of time

  • Prolonged use of hands and fingers

  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

  • Ability to read fine print

  • Ability to interact with customers in an open face to face work environment



Location

Towson, Maryland, United States of America
Company
M&T Bank
Posted
10/14/2021
Type
Part time
Salary Range
$24,000.00 - 29,000.00
per Year
Salary range estimated by
Location
Towson, MD 21286, US
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