Admissions Quality Assurance Associate

Ultimate Staffing is looking for Admissions Quality Assurance Associate to support an exciting start-up in Palo Alto, CA. This is a direct hire role and a great opportunity to work with industry leaders and entrepreneurs!

We are looking for a detail-oriented, responsible teammate to train as an Admissions Quality Assurance Associate. Leverage your aligned process improvement and organization skills to check the quality of all admissions processes and outcomes, including for our start-up founders, judges and mentors. You will become a committed advocate of quality in our community. The ideal candidate will possess an eye for detail and an ability to learn how to measure and track key quality metrics. Be ready to learn through self- and group-study about our Admissions processes, and proactively develop your quality standards knowledge. The goal is to ensure that our community maintains a high quality bar for acceptance and that we are continually improving our processes to meet and exceed that quality bar. This will allow our community of founders to achieve long-term success.
 
Responsibilities
  • Engage in rigorous training in order to deeply understand our Admissions processes
  • Proactively leverage internal and external resources to learn about quality standards and metrics
  • Adhere to quality standards for all core admissions and training processes
  • Engage in our Admissions processes in multiple roles, from synthesizing judge feedback to leading post-interview debrief conversations
  • After experiencing rounds of Admissions cycles, recommend improvements to admissions and training processes to ensure quality control
  • Teach the staff and judges about quality bars and aligned processes to improve community excellence
  • Maintain records related to all quality-related activities, including founder admissions, judge selection and mentor trial periods
  • Ensure products and processes meet customer expectations based on our mission and values
  • As needed, resolve quality-related issues in a timely manner
  • Identify key metrics to track in order to ensure quality
  • Communicate quality metrics internally and externally, including at events with applicants, judges and staff
A Day in the Life
  • Read and assess applications from start-up founders applying to join the our community
  • Join a team-wide All Hands Meeting and share an overview of upcoming Founder Admissions staff roles, including best practices for each roles
  • Meet with current Founder Admissions Judges to help them assess the fit of potential new judges
  • Prepare an email overview of next steps for approved Investor Demo Day participants - both start-up founders and judges
  • Spend individual work time reviewing past founder Admissions decisions against current founder success in order to assess the quality of our Admissions framework
  • Prepare for an upcoming training that you will lead for new founder Admissions judges, ensuring the judges understand our Admissions framework and their role
You might be a fit if you have...
  • A willingness and ability to learn quality management techniques, theories and best practices
  • A proven ability to track small details over extended timelines
  • An ability to influence others to follow rules and regulations
  • A teamwork mentality
  • Verbal and written communication skills
  • Solutions-oriented problem-solving skills


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Company
Ultimate
Posted
10/14/2021
Type
Full time
Salary Range
$56,000.00 - 93,000.00
per Year
Salary range estimated by
Location
La Honda, CA 94020, US
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