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Supervisor, Chargebacks Support

Supervisor, Chargebacks Support


The Chargebacks Support Supervisor will be responsible for overseeing the day-to-day operations of the department and training of personnel. A successful candidate will be able to ensure the department achieves its performance targets while maintaining a well-organized, efficient operation that complies with PCI regulations.

What you'll do:

  • Coordinate and supervise daily operations for the Chargebacks team, including managing timesheets for team members.
  • Provide chargeback reporting to senior leaders and bank partners.
  • Communicate with internal and external parties to resolve merchant issues.
  • Provide oversight and management of chargeback work items; assist with presentation, analysis, and feedback on periodic reviews of portfolios as it relates to the chargeback work function.
  • Provide training, guidance, and clarity to new team members.
  • Maintain up-to-date industry knowledge, specifically chargeback and fraud trends.
  • Conform with and abide by all federal, state, and local regulations as well as EVO's policies and procedures.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department's goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
  • Perform related projects and duties as assigned.

About you:

  • 5+ years' experience working in a chargebacks processing role for a merchant acquirer
  • Ability to coach and mentor junior and senior-level chargeback analysts
  • Demonstrated ability to make sound business decisions to prevent possible loss
  • Effective communication and interpersonal skills
  • A strong customer service focus and meticulous attention to detail
  • Experience using Microsoft Office applications
  • Knowledge of credit card chargeback concepts and methodologies
  • Ability to manage multiple priorities in a fast paced environment
  • Strong analytical and organizational skills
  • Ability to establish priorities and meet objectives
  • Good follow-through skills and ability to resolve issues in a timely manner
  • Ability to analyze financial and transaction history information to make sound decisions
  • Ability to detect and prevent fraud, potential loss, and chargebacks

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.


The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Full time
Salary Range
$60,000.00 - 112,000.00
per Year
Salary range estimated by
Addison, TX 75001, US