Product Manager - VoIP / UCaaS

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com. Follow @EchoStar on Twitter.

Hughes Network Systems has an exciting opportunity for a Product Manager - VoIP / UCaaS who will expand Hughes’ Cloud Solutions and offerings. This position will be located at our headquarters in Germantown, MD. The ideal candidate is someone who has experience in a product management role and a passion for building great products and services that customers love.

Job Description Summary

You are Innovative, Passionate, and Good at what you do – And, Hughes wants you to make a positive impact on our customers and industry.  We are looking to disrupt the networking space with ambitious individuals like yourself to bring new services and solutions to market.  You’ll have opportunities to work with dynamic teams, grow your influence / knowledge, and advance your career.

Product Management at Hughes is a progressive role that requires challenging the status quo, bringing value to opportunities, evaluating technology partners, and project ownership ensure a great customer experience.  As a Product Manager you will oversee different solutions within Hughes’ managed network portfolio, serve as a subject-matter-expert internally and to customers, and align new offerings to solving marketplace challenges.  Hughes is seeking an individual to impact our VoIP/UCaaS and Cloud-based solutions, helping transform the way our customers interact and consume those services.

Job Description

As a Product Manager at Hughes you will be expected to demonstrate proficiency in several key areas:

Communication / Collaboration

  • Working with internal teams, partners, and customers you will curate market drivers/needs to then formulate long-term vision for your services / solutions

  • Rally internal stakeholders and partners to turn insights into actionable strategies to develop and bring your product to market in an agile fashion

  • Interact and update Executive Management concerning customer needs, marketplace trends, and emerging technologies

Technology

  • Work with technology partners to evaluate new innovative platforms / capabilities

  • Work with architects and other tech leaders to determine the best design and implementation framework as the team focuses on the best end-user experience

  • Have an order-to-cash understanding of your product and how it fits into the larger ecosystem of service delivery to the customer while tracking impacts from other business units

Business

  • Own and prioritize your solution roadmap to deliver against business goals, working closely with internal teams / partners to ensure resource alignment

  • Define and track KPI’s for your product and services to gauge performance and customer satisfaction – then adjusting your roadmap and planning accordingly

  • Assist in opportunity strategies concerning proposal and partner engagements

We want you on our team if you are:

  • Curious and Innovative: Asking “why”, comfortable with some vagueness, exploring new ways when initial attempts did not furnish desired results

  • Communicator, Leader: Able to communicate complex ideas to different audiences based upon their knowledge level and desired messaging, relate priorities and value that others bring to overall solution

  • Self-Starter, Motivated: Well-organized, able to multitask and prioritize, biased to action and trying different methods when roadblocks / failures are encountered

  • Customer Focused: Connect with internal and external customers to understand their needs and take joy in the journey to seeing their issues and problems resolved

  • Team Oriented: Enjoy working with a diverse set of individuals to drive towards a common goal, humbleness when needing to seek assistance, develop long-lasting relationships

Basic Requirements

  • Bachelor’s degree in Computer Science or related technical field

  • Experienced with VoIP/UCaaS and Cloud-based concepts

  • 2+ years’ work experience as a Product Manager

  • Travel: 20%

Preferred Qualifications:

  • Prior experience applying Agile principles to bring incremental service value /capabilities to the marketplace.

  • Knowledge of AWS/GCP/Azure (SaaS, IaaS) compute and network infrastructure is advantageous

  • Experience working with large cross-functional team to coordinate many stakeholders

  • Excellent interpersonal skills with tact and diplomacy in communication

  • Product development and management experiences - from initial concept, requirements gathering, development/deployment planning, evaluation and product launch, performance analysis thru end-of-life planning

  • MBA or advanced degree a plus

Will be eligible for discretionary bonus, with funding based on company performance

EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all–from healthcare savings plans to education assistance and more!

  • Financial:  401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability

  • Work-Life Balance:  Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)

  • Employee Incentives:  Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet

  • Health:  Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)

EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.  U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.

Posted
10/14/2021
Type
Full time
Location
Germantown, MD 20875, US
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