Patient Service Coordinator - Buckhead, Atlanta

Prestige Staffing needs a Patient Service Coordinator for a few months and could be permanent for the right fit. Position is Monday through Friday 8:00 am - 5:00 pm. Must be able to pass a drug test (including tobacco) and criminal background check. COVID vaccine required. 

Pay: 14-16/hr
Location: Buckhead, Atlanta, GA

Minimum Qualifications

  • High school diploma. 
  • 1 year experience in a Healthcare Front Office or medical customer service industry 
  • Friendly phone voice 
  • MS Office skills 
  • Typing skills

Job Description
We are looking for someone with a high-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making. This position also plays a key role in the charge capture and revenue cycle process. 

  • Greets and welcomes all patients 
  • Arrives patient appointments in computer and presents appropriate paperwork to patient. Notifies clinical staff of patient arrival status per section guidelines.
  • Facilitates resolution of patient concerns.
  • Assists with patient flow by tracking and monitoring patient wait times.
  • Arranges transportation for ambulatory patients.
  • Reviews all appointments prior to patient's arrival for appropriateness and completeness and resolve any issues.
  • Sorts and distributes reports daily.
  • Verifies the accuracy of patient demographics and insurance information, updating computer when applicable. 
  • Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action. 
  • Checks out patients ensuring all financial and service requirements have been fulfilled. 
  • Schedules all walk-in or add-on appointments and prepares necessary paperwork. 
  • Registers any new patients not pre-registered including those requiring specialized registration such as transplants, student health and occupational medicine. 
  • Verifies and processes referrals, authorizations and links to appointment.
  • Schedules ancillary services.
  • Complies with all clinic and section policies and procedures.
  • Reviews schedules periodically throughout the day to ensure all appointment status' are correct in computer. 
  • Completes productivity reports; i.e., patient count, copay and collection reports. 
  • Answers and directs incoming calls according to section guidelines. 
  • Prepares all source documents for imaging. 
  • Maintains supply of necessary forms and supplies. 
  • Coordinates basic maintenance of office equipment (fax, copier, printers, etc). Collects all payments according to guidelines and enters into computer system. 
  • Identifies and processes case specific special billing requirements; i.e., dental or company billing.
  • Balances and closes all charge and payment batches by the end of each day. 
  • Maintains close working relationship with other departments to ensure effective communication of important issues, identifies problems and troubleshoots to facilitate patient care and follow-up. 

Interested parties apply today. 

Full time
Salary Range
$29,000.00 - 41,000.00
per Year
Salary range estimated by
Atlanta, GA 30327, US
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