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Manager, ServiceNow Business Operations


Manager, ServiceNow Business Operations




We are looking for an experienced ServiceNow Business Operations Manager to join our Enterprise Applications team.  Successful candidates will leverage their significant ServiceNow engineering team experience to exercise technical leadership for a team of passionate and fun ServiceNow engineers ensuring timely execution of enterprise solutions.  This role will work collaboratively with our IT leaders and business partners across the Robert Half enterprise to strategically plan and prioritize development requests so that we can ensure we support timely, consistent, and quality services.

This role will also be a key player in exposing the enterprise to the capabilities of ServiceNow and how it can be used in areas outside of IT, thereby increasing the use and value of ServiceNow applications and ensuring that it becomes a core Robert Half technology platform.

The successful candidate must be passionate about people and building an open, transparent and empowering culture and organized in execution and communication with high-caliber energy and focus on simplifying the environment.

Position Responsibilities



  • Provide vision to business and IT leaders to identify strategic directions requiring systems solutions, define business application requirements, and deliver system and process solutions for those requirements.
  • Responsible for the stability, quality, maintenance, and enhancements of Enterprise Applications including ServiceNow, Jira, Alfresco, and Planview.
  • Stay abreast of technology industry trends and best practices.
  • Partner with the Robert Half Cloud Center of Excellence to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

Delivery Planning and Execution

  • Partner with the ServiceNow Engineering and BSA/QA teams to provide for the stability, quality, maintenance, and enhancements of ServiceNow applications
  • Create, prioritize, plan, and execute ServiceNow enhancement requests with the ServiceNow Governance Committee.
  • Reduce development lifecycle by utilizing Agile methodologies.

Technology/Operational/ Risk Control

  • Provide oversight and leadership to manage multiple complex development requests and initiatives that deliver high quality systems on-schedule, on-budget, and to the committed scope.
  • Lead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.
  • Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
  • Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.


  • Provides strategic and technical leadership for the implementation of core ServiceNow systems and works closely with others in applications development and technical support to ensure the developed applications conform to enterprise standards.
  • Actively research future systems solutions by balancing technology innovation, industry trends, voice of the customer and internal business needs.
  • Manage and develop team cultivating a spirit of one team with shared goals and objectives.
  • Select, motivate, and retain high performing team members.

Position Qualifications

  • Bachelor’s Degree in Computer Science or other applicable degree
  • At least 10+ years of experience in a medium to large-scale enterprise IT capacity
  • At least 5+ years leading a successful ServiceNow engineering team.
  • Technical application leadership required
  • Must have demonstrated the ability to lead, coach and mentor others
  • Excellent oral and written communication skills.
  • Must be able to present to all levels of management

At Robert Half, there’s more to us than what we do. Learn about our values and what it’s like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at

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Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to for assistance.

In your email please include the following:

  • The specific accommodation requested to complete the employment application.
  • The location(s) (city, state) to which you would like to apply.

To apply:

You may apply for this position by email or regular mail. Please send your cover letter and resume to:

By email:    

By mail:             

Corporate Staffing

Robert Half

2613 Camino Ramon

San Ramon, CA  94583-9128




Robert Half
Full time
Salary Range
$85,000.00 - 180,000.00
per Year
Salary range estimated by
San Ramon, CA 94582, US