Performance Supervisor 4th shift

RESPONSIBLE AND ACCOUNTABLE FOR THE FOLLOWING:

MAINTAIN SIMOS RESPONSIBILITIES AND CUSTOMER SATISFACTION

  • Know your area of responsibility and customer/contractual expectations
  • Key Performance Indicators, quality standards, safety violations, Service Level Agreements, etc.
  • Supplies – Ensure that a supply list is maintained and orders placed in a timely manner to ensure  department does not run out of any items needed to operate the department  avoiding unscheduled delays
  • Understand SIMOS’ keys to success and employee handbook rules/regulations
  • General expectations are to arrive one hour prior to shift start to understand daily workload and communicate resource needs with members of management.
  • General expectations are to stay one hour after the EOS to finalize reports and data input and shift wrap-up.  These should not take away from your floor presence.
  • General expectations for floor presence are approximately 50% of shift spent monitoring and supervising associates on the floor. 
  • Breaks should not exceed 60 minutes throughout the day and should not interfere with workload.
  • Roles and Responsibilities will be reviewed periodically throughout the year and are subject to change.

COMMUNICATION AND FOLLOW UP – This is accomplished by:

  • Daily review with Operations Manager on execution of labor plan/shift plan
  • Complete shift start up and end of shift process
  • Communication via phone/email  to Inbound Operations  Manager of any unexpected activity such as, safety, MHE, security or building issues
  • Communicate with support team and/or employees daily productivity goals for area and individual

  • Identify and communicate schedule changes, planned upcoming events and any other general announcements

  • Supervisors should have a radio at all times.

  • Manage inbound LOS requirements to meet customer expectations

  • Ensure all IB reports are current and accurate, i.e. CPU log, 7074 report, DSR

  • Ensure that all supplies and PO’s are presented to either Diane or Rick immediately for processing. 

ON-BOARDING / TRAINING

  • Ensure that all new employees in your area are taken through and trained in the Standard Operating Procedures
  • Ensure that all employees are taken through and understand the on-boarding parameters set by the General  Manager

PEOPLE MANAGEMENT, i.e. reviews, training, counseling, etc.

  • Maintain staffing levels and insure DSR (Daily Shift Report) is updated to match needs based on projections
  • Attend weekly Operations  meeting to establish focus for the week
  • Maintain roster/attendance daily – provide corrective action as needed based on the handbook rules and regulations
  • Conduct daily pre-shift meeting  and mid shift meeting
  • Conduct observation(s) and provide feedback on hourly employees as required
  • Provide Roles and Responsibilities to all support team members
  • Provide documented training on all operation processes
  • Complete and track assigned objectives

DAILY CLEANLINESS AND SANITATION OF THE ENTIRE FACILITY

  • Implement and manage clean up assignments, this is to be in conjunction with the same shift  supervisor s when applicable, according to the area’s checklist
  • Responsible for his/her area cleanliness.

QUALITY – Ensure the quality level is being followed – this is accomplished by:

  • Perform audits on all employees throughout the shift
  • Perform 25 operational audits and 25 sanitation audits
  • Record audit findings weekly

PRODUCTIVITY – Ensure all employees are held accountable to productivity – this is accomplished by:

  • Entering daily productivity for each employee or team
  • Coaching and documenting progress of all employees, coaching for the employees that fall outside of set parameters and commending the employees that are inside the set parameters
  • Post productivity daily if available
  • Maintain efficiency standards and identify improvements to processes or tools to increase overall productivity and communicate to Operations Manager

SITE SAFETY AND SECURITY COMPLIANCE

  • Ensure all customer and SIMOS’ policies are implemented and followed
  • Implement site safety program
  • Coordinate safety observations established by Operations Manager and communicate unsafe acts immediately

REPORTS – Ensure that all documentation is filled out accordingly

  • Utilize all tools provided as directed by leadership

PROCESS MANAGEMENT

  • Observe and maintain standard operation procedures for all functions within your area of responsibility

Daily Checklist

  • Log on & check email
  • Make note of any important information to share with the team, safety stand downs, notes from prior shift, & outages.
  • Log onto stafftrack and check for call offs
  • Open CPU, DSR, YMS, & Scheduler to view staff & hours expected, trailers in yard or to be completed in LOS, & live loads/drop trailers due in for the shift.
  • Dock walk 230 -258
  • Identify open doors, empty trailers, & load type while also checking the cleanliness of dock, rat- runs, & stray/damage pallets from prior shift.
  • Check for damaged doors, tables and carts during dock walk and immediately communicate to management team.
  • Make notes of any facility damage, security issues or dock door issue’s to address prior to shift.
  • Assign load assignments based off associate’s equipment skill starting with highest priority and create a workload plan vs hours expected & entered into CPU/DSR  no later than 6pm for Operation Manager review.
  • Conduct 25 operational observations per day.
  • Conduct 25 sanitation observations per day.
  • Conduct start up meeting, take roll call, share any pertinent info, safety topic/stand down, workload plan, & prior day’s team performance etc. Lead team stretch.
  • Log onto stafftrack and mark attendance
  • Be readily available and mobile on the dock for any start up issue’s to ensure smooth start up and dock flow I.e. equipment, pallets, log in issue’s
  • Track performance hourly utilizing the productivity dashboard. Use as a tool to identify associates behind on pace.
  • Follow up with on the spot coaching/performance observation.
  • Review prior day’s performance and identify opportunities.
  • Dock walk often ensuring staff is working clean, efficiently, and staying on task.
  • Perform safety observations throughout the night (3 minimum).
  • Identify strays/damages/remedy that associate’s failed to remove from area when previous trailer was completed.
  • Identify wrong equipment use or improper unloading techniques.  Make note of any receiving exceptions that delay the process of unloading in a timely manner.
  • Check emails throughout the day for any urgent customer issue to be resolved and watch for new inbound trailers arriving. Ensure CPU is updated and packets created up to 2 hours before EOS.
  • Upon trailer completion, inspect that all paperwork has been returned to the envelope & the receipt stamp has been filled out properly including OSD paperwork.
  • Ask associate if the area has been cleaned, remedy removed from dock, & damages added to the damage pallets. Assign next priority trailer to associate. 
  • Update the CPU with units/time/load notes.
  • Update GLS by signing in the packet, & finalizing the receiver.  
  • If the receiver/delivery is not finalized identify why; check the trailer and door to insure all units were slotted, check the OS&DR screen to insure that all damages and shortages were entered accurately, check pallets for mixed freight.
  • Update YMS by changing the trailer status, closing trailer/dock door, moving it to the correct zone, & plugging a new trailer for the door.
  • Stamp the completed TCR on the front of the packet and initial that all of the process required to close a delivery were completed.  Supervisor sign off required.
  • Communicate with RSR supervisor concerning any missing pallet or missing labels to insure that all putaways are completed within the 18 hour time frame.
  • After the dock is cleaned/inspected and cleared of associates, start the EOS process.
  • Complete the CPU by entering all times/units/pallets/load notes.
  • Balance the CPU to YMS.
  • Log onto Synerion and update actual hours worked in DSR.
  •  Balance the DSR adding in the productivity numbers VS hours worked.
  • Balance the 7074 to reflect data captured on the CPU & DSR.
  • Respond to the Receiving hand off email with any important information needed for the next supervisor to set up and list any handoff trailers.
  • Respond to the Putaway and Backed out label email for the prior shift with; the amount of Putaways and the age of the oldest, the number of backed out pallets and units.   State the root cause of the backed out label.
  • Issue and get sign off on SOP’s over slotting, slotting damage, not wrapping or not securely wrapping pallets, slotting incorrect UPC’s. 
  • Issue any SOP violations sent by QA auditors.

Weekly Checklist

  • Plan out week for any member schedule VTO, STO, or VAC
  • Share weekly safety topic
  • Conduct observations
  • Review prior week performance and issue any productivity disciplinary action
  • Complete any assignments or projects from GM or OM’s
  • Prioritize items to be completed by EOW

Monthly Checklist

  • Submit EOM no later than the 25th.
  • Plan for any information you would like to share at the general meeting.
  • Complete monthly reviews for new employee
  • Conduct 30, 60, 90 day new hire reviews.

TrueBlue was founded on the idea of connecting people and work.  We work with businesses to provide the workforce solutions they need to succeed.  Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments:  PeopleReady, PeopleManagement and PeopleScout. 

• PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
• PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
• PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.

TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.

What we do at TrueBlue is simple – we put people to work and change lives every day.

Company
SIMOS
Posted
10/14/2021
Type
Full time
Salary Range
$30,000.00 - 48,000.00
per Year
Salary range estimated by
Location
Elwood, IL 60421, US
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