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Business Systems Analyst - Consumer Lending

Consumer, Business and Digital Banking – We work with our retail banking, business banking, consumer lending, mortgage and digital banking businesses to define far reaching technology strategies to evolve our customer experiences, to make us easier to do business with and to deliver solutions that provide real value. This includes all core consumer deposit, loan and payment processing and servicing platforms; all core channel systems for retail branches, ATMs and call centers; custom built online and mobile banking platforms; and and marketing ecosystem capabilities.


Responsible for facilitating complex projects from proposal through post-implementation.  Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them.  Acts as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones.

Primary Responsibilities:

  • Responsible for preparing well documented Functional Specifications for assigned projects, Test Plans, Test Scripts and execution of Test scripts.                           

  • Responsible for research analysis of complex data ensuring functional design of assigned projects is accurate.                         

  • Acts as mentor to more junior BA staff assisting in application training, research analysis and project methodology consultation

  • Provide mentoring and leadership to less experienced personnel.  Schedule and facilitate project team meetings, document and distribute minutes as applicable.

  • Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications.  Participate in design discussions and ensure required functional specifications are delivered.

  • Participate in meetings with lines of business to identify their requirements in how an application looks as feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business.  Review business requirements with technology team to ensure understanding of project requirements.

  • Coordinate and provide estimates for complex projects and complete estimates for assigned component for projects, inclusive of timelines and project phases.

  • Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise- wide initiatives, like an acquisition or major change in products/services provided to customers.  

  • May act as Test Coordinator for large project initiatives involving multiple applications

  • Participate in and document data mapping for integration of systems, conversion and acquisition-related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.

  • Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications.  Work with other testing teams to manage and/or execute test scripts verifying that changes and enhancements work and perform as required.  Serve as functional lead with other project team members on other systems that impact the project

  • Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards.  Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.

  • Ensure change requests are consistently documented, reviewed and resolved to ensure application is working to support products/services required by line of business.

  • Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance.  Ensure issues, incidences and questions are documented, reported as resolved as required.

  • Coordinate and manage post implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeline and financials.

  • Assists in developing expense and capital budgets and employee appraisals.

  • Consumer lending Experience

  • SHAW experience

Education and Experience Required:

Minimum of 6 years combined higher education and/or operational/business analytics experience 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

#ConsumerLending #Shaw #Retail Loans #ConsumerLoans


Buffalo, New York, United States of America
M&T Bank
Full time
Salary Range
$69,000.00 - 95,000.00
per Year
Salary range estimated by
Buffalo, NY 14210, US