Customer Service Assistant I

JBT Diversified Food & Health is a prime solutions and equipment provider within the fruit and vegetable industry segment. From preparation to preservation, conveying and packaging, our comprehensive range of technologies captures the freshness, taste, texture, appearance and nutritional value of fresh and processed fruit and vegetable products, and we have a fantastic opportunity for a Customer Service Assistant to join our team.

Working as a member of the Customer Service team, this position primarily provide total customer assistance for internal and external customers for the extractor, ESS, aseptic and Fresh’n Squeeze businesses.



Responsibilities

RESPONSIBILITIES

The first point of contact for internal and external customers. Responsible for ensuring company’s internal customers receive adequate level of assistance with Fruit & Juice Solutions’ order entry process and other related processes or procedures. Provide the highest level of assistance possible to external customers for products, services, prices and all related processes as to order entry and customer service.

  • Answer customers' questions and incoming caller inquiries
  • Develop and maintain knowledge of products and services. Offer solutions.
  • Identify customers’ requirements to determine what types of products or services best suit their needs.
  • Resolve customer’s complaints according to guidelines established by the company. Determine validity of complaints. Offer solutions.
  • Prepare and manage paperwork related to sales, such as setting up new accounts, acquiring purchase orders, amending orders and preparing shipping documents.
  • Update and maintain databases of information.
  • Collaborate with internal teams to ensure internal and external customer’s requests and expectations are met.
  • Estimate and quote prices, credit or contract terms, warranties, and delivery dates.
  • Schedule/Reschedule orders to consolidate for single shipment to customer.
  • Adjust or verify inventory records. May notify other departments when inventories are low or when filling certain orders would deplete supplies.
  • Responsible to arrange and coordinate all export shipments and prepare all related documents. 
  • Prepare and coordinate all task and documentation required for transportation of repair, parts, and/or materials to insure customer commitments are met.
  • Manage activities of international traffic and negotiate arrangements between foreign and domestic shippers.
  • Work with international customers to resolve logistics preferences and arrive at mutual agreements of shipment movement.
  • Coordinate with internal resources and logistics company to expedite emergency orders


Qualifications

Minimum Qualifications

  • High School diploma required                            
  • One to three years of customer service experience
  • Strong computer applications knowledge (Word, Excel, Power Point)
  • Accurate typing and proofreading skills
  • Technical learning aptitude
  • Strong verbal and written communications
  • Functional and technical skills   
  • Intermediate verbal and written communications
  • Intermediate telephone and customer communication skills                       

Preferred Qualifications

  • Two-year degree in business   
  • Experience with JD Edwards

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


Why is JBT a Great Place to Work?

We are a stable organization with strong values:  Integrity, Accountability, Relentless Continuous Improvement, Teamwork, and a Passion for our customers.

As part of a large global organization, you will have opportunities for learning within your trade and growth beyond your current skillset.  Multiple locations around the US and around the world provide numerous job opportunities.  We also offer an educational reimbursement plan for employees who want to advance their formal education.

  • CUSTOMIZE THIS AREA WITH LOCAL BENEFIT OPTIONS SUCH AS
  • We have competitive health and welfare benefits and more!
  • Two options of medical coverage through United Healthcare
  • Two options of dental coverage through Delta Dental
  • Vision coverage through VSP
  • Paid holidays
  • Paid vacation
  • 401(k) retirement plan
  • Employee discounts on products and services like event tickets, personal cell phone service, car insurance, and more


     

Posted
10/14/2021
Type
Full time
Salary Range
$23,000.00 - 35,000.00
per Year
Salary range estimated by
Location
Lakeland, FL 33801, US
Apply Now