Customer Service Representative

CE Florida currently has an exciting Customer Service Representative opportunity at our Orlando, FL location.

Company Website: www.carrierenterprise.com

SUMMARY

Reporting to the Call Center/Warranty Supervisor, this position will provide sales and warranty support to the Customer Service Call Center function. In this role, the right candidate will field calls, emails, and chat requests from customers who have questions about our products or warranty related issues. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Essential Duties and Responsibilities: Customer Service Representative

* Daily Interaction with our customers in a friendly, courteous, efficient and professional manner.

* Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.

* Communicating with customers through various channels included but not limited to phone, email and chat.

* Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaints

* Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources

* Ability to processing orders, forms, applications and recommend product accessories.

* Document record of customer interactions, transactions, comments and complaints using provided digital tools.

* Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.

Requirements: Customer Service Representative

* High School Diploma or equivalent with 2+ years of Customer Service or Sales experience; or Associates Degree with 1+ year of Customer Service or Sales experience

* Experience preferably in a call center environment.

* Must maintain a positive attitude and have strong customer service soft skills.

* Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).

* Must possess the ability to problem solve and multi-task

Qualifications: Customer Service Representative

* Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required

* Must have strong communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for customer service and sales support.

* Must be a team player, articulate and possess excellent phone, written and communication skills.

* Ability to thrive in a call center environment while demonstrating the ability to focus on results

* Solid problem-solving abilities and; high sense of urgency

Carrier Enterprise is an Equal Opportunity Employer

Requirements: Customer Service Representative

* High School Diploma or equivalent with 2+ years of Customer Service or Sales experience; or Associates Degree with 1+ year of Customer Service or Sales experience

* Experience preferably in a call center environment.

* Must maintain a positive attitude and have strong customer service soft skills.

* Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).

* Must possess the ability to problem solve and multi-task

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Posted
10/14/2021
Type
Full time
Salary Range
$21,000.00 - 31,000.00
per Year
Salary range estimated by
Location
Orlando, FL 32808, US
Apply Now