Central Contracts Floor Manager @ Center Crossing


The Central Contracts Floor Manager works closely with Sales and Financial Services to ensure that all contracts are completed accurately in alignment with Company policies and procedures. 



  • Assists with the hiring process of team members within the Central Contracts department.
  • Assists with the oversight of daily operations of the Central Contracts processing center, including but not limited to coaching, training, payroll, and processing contracts as needed.
  • Manages and supports team members on a daily basis.
  • Directs work flow to ensure standards are met, and provides input for productivity appraisals on a monthly basis.
  • Completes all reports accurately while meeting established deadlines.
  • Maintains a working knowledge of site and corporate processes for the Contracts department.
  • Develops and grows the team on a daily basis.
  • Ensures that compliance with laws and Company standards are being met by reporting team members at all times.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.



  • High School Diploma or equivalent.



  • A minimum three (3) years of experience in the vacation ownership and/or leadership field required.
  • A minimum five (5) years of supervisory experience in the vacation ownership and/or leadership

    field required.

This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 


Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 


Specific supervisory duties include, but are not limited to the following:

  • Determines and creates policies, procedures, and manuals for direct reports.
  • Establishes objectives and goals for the team; plans, organizes, and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruits, interviews, trains, disciplines, and terminates direct reports. 
  • Orientates and trains direct reports.

  • Approves time records and time off requests; submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.

  • Provides assistance and support; maintains a positive and professional working environment.



  • This position does not require licenses or certifications.



This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.


Specific skills and abilities include, but are not limited to the following:

  • Ability to work well under pressure in a fast-paced environment.
  • Able to perform the work and tasks of the Contracts team members.
  • Strong at multi-tasking skills while retaining accuracy and quality of work.
  • Exhibits strong analytical, communication, and decision making skills in order to make independent policy and procedure decisions while supporting the Sales and Financial Service divisions.
  • Understands how to develop and implement business strategies.
  • Understands how to develop and grow people.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Understand how to develop and implement business strategies.

  • Ability to interpret and create policies, procedures, and manuals.

  • Excellent customer service skills.

  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.

  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.

  • Performs well with frequent interruptions and/or distractions.
  • Intermediate math skills.

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Diamond Resorts
Las Vegas, NV 89105, US
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