Systems Operations Engineer

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Fixed-Income Production Support Analyst will provide support and maintenance of Calypso version 15 in Wells Fargo Securities. The support analyst will work in Production Support in a customer {internally} facing role, to drive support of our derivatives businesses. The ideal candidate will need at least 5+ years functional experience gained in the capital markets industry working for an investment bank, financial firm or consultancy. Candidates will have an expertise in the support and/or implementation of Calypso Front, Middle and Back Office Systems. The ideal candidate will also have a strong foundation in the support of Derivatives in one or more of the following areas of expertise: Fixed Income, Interest Rate Derivatives, Credit Derivatives, FX Derivatives and Foreign Exchange. Candidates with exposure to support work in Clearing, Collateral & Securities Finance or Risk will also be considered.

Required Qualifications

  • 5+ years of capital markets experience
  • 5+ years of consultative business analysis experience
  • 1+ year of SQL experience
  • 3+ years of Perl or Shell experience
  • 1+ year of experience engineering and analyzing both Windows based and Unix based operating systems
  • 7+ years of systems support analysis experience demonstrated through work or military experience
  • 4+ years of experience working in managed services as demonstrated through work, military, or education

Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact with all levels of an organization; including management
  • Strong team or technical leadership experience
  • Strong verbal, written, and interpersonal communication skills

Other Desired Qualifications
  • 5+ years working in systems or business analysis and system design within the capital markets industry.
  • Experience in the support of a Front, Middle or Back office system within a Bank, Hedge fund or Asset Manager.
  • Strong knowledge and functional experience in any of the following asset classes: Foreign Exchange and Money Market, Fixed Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities and Equity Derivatives, Commodities and Commodity Derivatives.
  • Front Office Requirements: Detailed hands-on knowledge about industry-standard front office standards for market data management (bootstrapping algorithm), trade capture, pricing (Black-Scholes, Cox-Ross), and risk (Monte Carlo, VAR).
  • Back Office Requirements: Detailed hands-on knowledge about industry-standard back office processing functional areas, including settlements (SWIFT, ACH, FedWire), documentation (confirmation, advices, reset advices, etc.) and accounting (general ledger, PnL accounting, etc.).
  • Experience in the support of a Front, Middle or Back office system within a Bank, Hedge fund or Asset Manager.
  • Experience with ITRS Geneos monitoring software Splunk, with the ability to map conceptual financial and business elements to practical monitoring system capabilities.
  • Experience with the Excel add-in and building complex sheets that utilizes macros
  • A strong, demonstrable record of customer service. The support analyst will need to understand customer needs and build effective relationships with Front Office users. The support analyst must be able to convey plans, issues and concerns to clients and team members in clear, logical and concise manner.
  • Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
  • Excellent interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and training customers, and patience and will be a key to success.
  • Strong time management skills.
  • Have the ability to influence decision makers.
  • Strong and demonstrable problem solving/analytical skills.
  • Provide first-rate support of Calypso application and databases in Production and UAT. Focus is on users in Trading and Sales, Market Risk, Middle Office and Finance.
  • Responsible for supporting overnight grid jobs, various workflows, performing database queries, overseeing batch jobs and assisting with all code deployments.
  • Automate various production processes and clear up backlogs in disk user permissions, customized reports, monitoring processes.
  • Provide timely responses to user queries and production incidents by executing scenarios in test environments and reporting back findings quickly.
  • Work directly with internal customers to scope, gather, review, create, and support business and functional requirements.
  • Work in conjunction with the Calypso development and QA teams to set and manage expectations around project timelines and development cycles by working with front-office users, infrastructure partners and other internal project teams.
  • Support internal customers with the development of their own internal project plan, including the identification of key setup and configuration tasks, scope considerations, timeline and scheduling, as well as resource requirements.
  • Work hands on with Calypso developers and QA teams to configure and test functionality to ensure that it meets the business requirements.
  • Work with the Calypso system and its users to test the implementation, achieve signoff (UAT), and continue to move the system toward go-live.
  • Help train users on basic use of the system, new functionality, etc.
  • Perform Disaster Recovery Tests.
  • Implement and fortify monitoring program through ITRS Geneos tool and Splunk.

Street Address

NC-Charlotte: 550 S Tryon St - Charlotte, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Wells Fargo
Full time
Salary Range
$90,000.00 - 119,000.00
per Year
Salary range estimated by
Charlotte, NC 28245, US
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