Help Desk Level 2

Our client is seeking a Help Desk II professional to serve as second-level support for customers requiring technical help and troubleshooting. This is a contract-to-hire position based full-time in Oakdale.

Responsibilities:
  • Manage escalated calls, emails, and web portal support in CRM, and log interactions
  • Assist in escalated technical support and troubleshooting for all products
  • Adhere to troubleshooting steps to address issues prior to escalating to next-level support specialists
  • Document cases clearly for escalation to field service technicians

Requirements:
  • 2-5 years prior Help Desk experience with experience handling escalations ideal
  • Excellent verbal and written communication skills
  • Professional demeanor, clear and respectful customer communication
  • Degree or certifications (ITF+, AF+, Google) in IT are preferred


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Posted
10/06/2021
Salary Range
$37,000.00 - 54,000.00
per Year
Salary range estimated by
Location
Oakdale, MN 55128, US
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