Customer Success and Enablement Manager

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Success and Enablement Manager in Ramsey, NJ. Responsibilities of a Customer Success and Enablement Manager:
  • Customer Success and Enablement Manager will be responsible for the success of the Customer Journey leading to online and subscription sales of products and services
  • Success consists of both finding new customers, retaining existing customers and expanding wallet share
  • Oversees the Sales Analysis and Operations Analysis functions which drive continuous improvement in this area, resulting in process changes or software improvement
  • Ensure that the online buying experience is a seamless, low-effort experience where obstacles to Customer Satisfaction are eliminated
  • Identify and drive elimination of functionality gaps in initial rollouts of eCommerce software; Introduce new features and capabilities in concert with evolving technology to further improve the buying experience
  • As a Customer Success and Enablement Manager will collaborate across a globally based, cross-functional, multi-cultural team of internal and external participants in a highly matrixed organization to produce the best possible Customer Journeys
  • Ensure that behavioral data from customer web visits and shopping cart activity is appropriately used to guide recommendations of bundling, upselling, repeat orders and more
  • Customer Success and Enablement Manager recommends uses of that raw data by internal ML/AI engines in ways that improve knowledge of what is deriving customer behavior, while ensuring related metrics are made visible to decision-makers via real time dashboards


Job Requirements:

REQUIREMENTS:

  • Bachelor's degree or equivalent experience in Sales, Marketing or IT
  • Minimum of 7 years' progressive experience in Sales Enablement, preferably in eCommerce
  • Minimum of 3 years of supervisory experience leading and developing employees
  • Start-up mentality is required, as the position does not involve managing existing systems but rather designing and creating entirely new systems
  • Excellent business judgment, effective at articulating technical value propositions to stakeholders; Must be able to negotiate and/or influence others to gain support for the company's needs as they change
  • Ability to lead a team that may not be co-located
  • Strong presentation and facilitation skills in person and via video-conference; excellent verbal and written communication skills
  • Solid knowledge and demonstrated use of data access tools and intermediate to advanced MS-Office applications (Windows, Word, Excel, PowerPoint, Teams, SharePoint)
  • Demonstrated ability to build and maintain strong, strategic working relationships at many levels of the organization
  • Must be fluent in English, additional language skills appreciated; Multicultural experience is desirable, particularly in Europe, Japan and US
  • Embraces challenges and learning opportunities and understands the need for change, willingness and ability to adopt new ways of working
  • Familiarity with Amazon AWS, or Google Cloud, IBM, MS Azure
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Posted
10/06/2021
Type
Full time
Salary Range
$77,000.00 - 142,000.00
per Year
Salary range estimated by
Location
Ramsey, NJ 07446, US
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