Patient Services Representative - Burr Ridge Outpatient, Registry

The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients. 

The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Requirements:

Principal Responsibilities

The Patient Services Representative:

  1. Performs the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.
  2. Facilitates the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.
  3. Identifies and resolves patient and family issues including follow through to ensure resolution.
  4. Posts patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.
  5. Schedules patient follow-up appointments.
  6. Allocates patients into available time slots as dictated by the clinician template and protocols.
  7. Scan and fax patient documents.
  8. Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships


  1. Reports directly to the Business Support Manager

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Full time
Salary Range
$25,000.00 - 33,000.00
per Year
Salary range estimated by
Chicago, IL 60290, US
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