Retail Market Manager


Provides strategic direction in managing and leading a retail sales and operations team  and staff for the New Jersey/PHL Market.  Accountable for all market activity including operating and financial results. 

Primary Responsibilities:

  • Provide strategic direction and lead a major geographic market comprised of multiple regions of the retail branch network, inclusive of sales, operations and financial results.
  • Direct and enhance the Regional and branch management teams through developmental plans and consistent coaching, training and feedback.  Lead Regional management’s ability to coach and develop branch management and staff, inclusive of leading the sales process and executing business banking sales activities.
  • Work with executive management and peers to set strategic direction for the retail bank focusing on employee commitment, customer attraction, retention and relationship growth and increasing sales of all Bank products.
  • Ensure requisite support to key internal business partners, including M&T Securities, Business Banking, Cash Management and Mortgage, to facilitate successful branch partnerships and achieve shared sales goals.
  • Represent the branch network by participating in Bank-wide strategic planning committees as required.  Provide committee updates to senior Retail Bank management.
  • Maintain active membership in the local community and represent the Bank at various community functions.  Ensure market management is actively involved in their communities.
  • Exercise the usual managerial authority with respect to staffing, hiring, performance management, salary recommendations, and termination.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:

This position has responsibility for the strategic direction and all activities occurring within the New Jersey/PHL Market, as well as all sales, service and operational activities occurring within that network. 

The position has approval and signing authority within established limits.

Supervisory/ Managerial Responsibilities:

Supervises all Regional managers in a market.

Education and Experience Required:

Bachelors’ degree in business, related field and a minimum of 12 years’ proven and progressive retail branch experience, including a minimum of 8 years’ proven and progressive managerial experience,

OR, in lieu of a degree,

A combined minimum of 16 years’ higher education and/or work experience, including a minimum of 12 years’ proven and progressive retail branch experience.
Demonstrated sales/business development experience, with track record of proven results.
Strong financial services product knowledge.
Strong leadership skills.
Proficiency with personal computers as well as pertinent software packages.
Excellent verbal and written communication skills.
Thorough knowledge of the Bank’s policies, products and services.


Radnor, Pennsylvania, United States of America
M&T Bank
Full time
Salary Range
$93,000.00 - 131,000.00
per Year
Salary range estimated by
Wayne, PA 19087, US
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