Coord Patient Experience FT

Havasu Regional Medical Center

The Patient Experience Coordinator is responsible for mentoring organization-wide programs to ensure all aspects of the patient/customer experience at HRMC to meet the highest standards.  Expected to create a culture of Integrity, Customer Focus, Accountability, Respect and Excellence (ICARE) values that address the emotional and physical experience for the patient/customer, and recognizes the central role that employees play in delivering an exceptional patient/customer experience. Responsibilities include leadership in planning, training, directing, mentoring patient satisfaction data, HCAHPS Data, creating educational content around experience of care, rounding on patients and coordinating and teaching patient experience skills labs. 

Reports to: Director of Quality and Risk

Job Requirements:
Minimum Education
Bachelor's degree in related field preferred
Associate's degree required
5 years of related experience with progressive levels of responsibility preferred.

Minimum Work Experience

 >2 years with applicable work experience (Social Work, Hospitality, Communications, or related field)

Required Skills
Excellent verbal and written communications skills
Interpersonal communication, conflict resolution and problem solving skills
Planning and implementation skills

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
Full time
Lake Havasu City, AZ 86405, US
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