Lead Valet Parking Attendant



St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Lead Valet Parking Attendant oversees smooth operation of valet services on a routine basis, to assure a positive customer experience and consistent meeting of performance standards by all valet staff members. The Lead Attendant will also park vehicles and assist guests as needed.
The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

JOB DUTIES AND RESPONSIBILITIES:

  • Provides first line leadership of the valet parking service including scheduling, new employee orientation issuing keys, uniforms, and other service equipment.
  • Maintains equipment including golf cart battery charging and adding water as required. Initiates equipment service calls as needed. Monitors supplies such as valet tickets for replenishment.
  • Leads the team in delivering high levels of customer service. Models appropriate dress and grooming standards. Promotes the philosophy of teamwork by leading by example. Provides just in time feedback to inform staff if standards are not being met.
  • Attempts to resolve conflict between associates. Refers performance matters to manager for intervention as needed.
  • Assesses customer vehicles for pre-existing damage before rendering service. Issues claim check in exchange for vehicle’s keys.
  • Parks and retrieves guests’ vehicles in a safe manner to and from designated parking areas. Welcomes and greets all patients and visitors in a friendly manner.
  • Assists guests entering or exiting vehicles as needed. Aids customers by providing directions and other information as needed.
  • Keeps traffic flowing in assigned area. Notifies Security for assistance when needed.
  • Has ability to operate a variety of different vehicles. May transport guests in golf cart to parking areas.
  • Must work a minimum of three days per week, staggering days on duty to observe performance of co-workers.
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
  • Other duties deemed necessary by the Security Operations Manager and Director of Safety & Security. Complies with Network and departmental policies regarding attendance and dress code.

OTHER FUNCTIONS:

  • May assist with traffic control for special events. 

PHYSICAL AND SENSORY REQUIREMENTS:

  • Standing and walking for up to eight (8) hour/day, 50 minutes at a time. Frequently lifting, carrying, pushing, and walking with objects weighing up to 100 pounds with assistance. Frequent squatting and kneeling. Occasionally stooping, bending, crouching and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, color vision and depth perception.

ADDITIONAL REQUIREMENTS:

  • Must have and maintain valid PA or NJ Driver’s License accepted by the Network insurance carrier and a good driving record.
  • Must obey and adhere to all motor vehicle regulations and laws while operating hospital vehicles.

MINIMUM QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required.

TRAINING AND EXPERIENCE:

  • Must possess a good driving record and maintain a valid Pennsylvania/New Jersey Driver's License. Experience with mitigating conflict and basic computing skills preferred.  Valet parking and leadership experience preferred.  

WORK SCHEDULE:

  • Three 8 hour shifts per week Monday through Friday with a staggered start time between 7:30 a.m. to 5:00 p.m.  Must be willing to shift days of the weekend to observe and engage all valet attendants.      

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!





St. Luke's University Health Network is an Equal Opportunity Employer.

Posted
10/06/2021
Type
Full time
Salary Range
$17,000.00 - 24,000.00
per Year
Salary range estimated by
Location
Bethlehem, PA 18020, US
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