IT Field Service Technician

Experis is helping our client in San Antonio find an IT service technician for a long term contract role. Work must be completed on site.

Job Summary

Under general supervision, is responsible for scheduling and coordinating appointments with customers, performing technical software and hardware support. Informal training on hardware and software use in response to customer requests. Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.

Essential Job Functions

  • Assists with scheduling IT deployment/support appointments with customers.
  • Works with team members to build a deployment schedule and acts as a single point of contact for customers and team members.
  • Reviews daily work assignments and prioritizes them by geographic location, department and/or priority level.
  • Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner.
  • Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, new procurements, software/hardware upgrades and fixes.
  • Assist with COVID-19 social distancing of IT equipment.
  • Installation and re-imaging of desktops and laptops.
  • Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity.
  • Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Research trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.
  • Performs related duties and fulfills responsibilities as required.

Job Requirements, Knowledge, Skills, and Abilities

  • Strong Customer Service/Communication Skills.
  • Proficient with Microsoft Excel (Spreadsheets)

• Hands on experience with new computer deployments and backup/restore Windows user profiles.

• Technical working knowledge of Windows 10 and Office 365.

• Office 365 experience should include:

  • One Drive
  • MS Teams
  • MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
  • How to use collaboration within Word, Excel, and PowerPoint

• Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations.

• Ability to communicate clearly and effectively both verbally and in writing.

• Ability to work in a team environment.

Physical Requirements

Physical requirements include frequently lifting/carrying up to 50 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to walking, standing, sitting, reaching, and crouching to perform essential functions. Working conditions are primarily inside an office environment.

Full time
Salary Range
$46,000.00 - 73,000.00
per Year
Salary range estimated by
San Antonio, TX 78208, US
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