Technical Support

Company Overview:

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Position Summary:
This position is responsible for the following responsibilities but not limited to… providing technical assistance and remote programming support to field technicians, installers and clients in our 24/7/365 support center. Supported systems include access control, CCTV, intrusion, and fire protection from various manufacturers. This position offers the potentional for substantial growth in terms of skills and technical knowledge, as well as opportunities for career advancement within a large organization.

Duties and Responsibilities:

  • Technician Support - Provide phone support to field technicians and installers. Tasks include assistance with troubleshooting issues with existing access control, CCTV, burglary and fire equipment, configuring new devices being added to the system, and confirming functionality
  • Customer Support - Work directly with customers to answer questions they may have. Assist with troubleshooting any issues they may have with their systems in an attempt to resolve remotely. If unable to resolve remotely, begin the process for getting a service call scheduled.
  • Service Request Processing - Receive service requests from customers and remotely troubleshoot all issues. If unable to resolve issue remotely, inform dispatch team so a technician dispatch can be scheduled.
  • Account Contact Maintenance - Process requests for alarm code activations/deactivations for customers. Update central station account information with code and emergency contact list changes.
Company
ADT
Posted
10/06/2021
Type
Full time
Salary Range
$46,000.00 - 76,000.00
per Year
Salary range estimated by
Location
Branchburg, NJ, US
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