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National Account Coordinator

Company Overview:

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit or follow us on LinkedIn and Facebook.

Position Summary:

This position is responsible for scheduling technicians for National Account jobs, resolving customer complaints and issues, and completing needed paperwork. This position may support warehouse duties.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Service Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Schedule appointments for repairs, inspections and other jobs as needed, must coordinate with customer time constraints and SLAs for the company
  • Coordinate appointments with technicians and sub-contractor
  • Customer Service, assisting customers with various issues, such as billing, service requests, etc.
  • Complete and/or scan documents as needed.
  • Order and track parts for all National Account service jobs.
  • Manage schedules for technicians in Job Schedule Tool
  • Work with technicians/sub-contractors to ensure paperwork is completed properly within the designated time.
  • Assist in coordinating technician activities such as scheduling, customer notification and equipment procurement.
  • Receive and Issue material and equipment to technicians.
  • Act as a liaison between National Account Support Center and service technicians.
  • Interfacing with customers on Customer Satisfaction issues.
  • Perform dispatch duties.
Supervisory Responsibilities:
  • None required.
Full time
Salary Range
$36,000.00 - 58,000.00
per Year
Salary range estimated by
Austin, TX 78716, US