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Lock Desk Specialist

POSITION SUMMARY: The Lock Desk Specialist will execute Bayview’s pricing strategies. You will be required to follow all necessary policies and procedures and focused on driving Bayview’s pricing strategies (locks, re-locks, extensions and manual adjustments). You will work closely with team members as well as the Sales department to answer questions, provide day to day assistance to MLO’s, Correspondent’s, and Broker’s. 


ESSENTIAL DUTIES AND RESPONSIBILITIES: Registration and Lock Activities: • Support origination channels, Retail, Correspondent and Wholesale divisions with rate locks, manual pricing adjustments and other related transactions. • Develop and maintain relationships with internal and external customers; MLOs, Correspondents, Brokers, and TPOs Sales. • Assist in training new Lock Desk Specialists. • Monitor all department mailboxes to ensure timely responses. • Ensure accuracy of pricing. • Support Management team of all our pricing engines and systems. • Maintain all product eligibility and underwriting rules in Optimal Blue and Encompass. • Research company’s portfolio guidelines and policies in response to requests from MLO’s, TPO’s and Account Executives. • Serve as a liaison between the company’s MLO’s, TPO’s, AE’s and Underwriters to resolve program and product questions. • Responsible for all lock desk related activities which include lock requests, change requests, extensions, and relocks with both internal MLO’s, TPO’s, AE’s and external investor’s. • Perform duties related to reviewing, processing, analyzing, and reconciling loan transactions to ensure that the loan data is valid and accurate, and conforms to the company’s guidelines. • Knowledge of FHA, VA and Conventional loan programs. • Provide rate quotes upon request. • Daily uploading production and distribution of rate sheets. • Handle special tasks as assigned by Manager as needed.

SKILLS/KNOWLEDGE/ABILITIES: Required: • Ability to complete urgent matters from MLO’s, TPO’s and Account Executives in a timely manner. • Ability to oversee other team member’s questions and concerns. • Wide understanding of manual pricing adjustments. • Excellent knowledge of Rate Sheets. • Exceptional knowledge of Encompass, Optimal Blue and MRN • Ability to work efficiently with a high level of attention to finer details • Ability to prioritize, follow through and multi-task in a fast-paced environment • Ability to build strong relationships with MLO’s, TPO’s and Account Executives • Ability to work effectively under aggressive deadlines required • Ability to work in a team or individual setting • Exceptional analytical, written and verbal communications skills Preferred: • Ability to work in a highly paced and dynamic environment preferred.


EDUCATION AND EXPERIENCE: • Bachlors degree in business • Will train for the role.  Minimal experience required. CERTIFICATIONS, LICENSES, AND/OR REGISTRATION No requirements or preferences

Full time
Salary Range
$29,000.00 - 47,000.00
per Year
Salary range estimated by
Coral Gables, FL 33146, US