Sr. Analyst-Non Trading Support

Job Description:

Position Summary

Candidate Position opened for Level 2 Technical Support. Candidate will have working knowledge and provide level 2  support for Bank of America desktop hardware and software applications. Must possess thorough  knowledge of our supported  Enterprise desktop / laptop BAND platform, Associate should have strong organizational skills and knowledge of our core applications, MS Office, Outlook and Adobe Acrobat products, Associate candidate should have strong troubleshooting skills, hardware and software issues, be able to install and identify issues with local and network printers, 3rd party peripherals (Camera, Wireless Devices and Mobility interface and integration), Basic knowledge of application installation and configuration  Mainframe Emulators (QWS app)  Remote PC, One Time Password, and Citrix. Associate on daily operations is to provide level 2 support for end user client base.•  Ability to troubleshoot and test issues, investigate client errors with  Windows10, Office 2013, IE11 and other core windows and application .• Elevated Support skillset for addressing  top producing 500 Financial Advisors and Band 2 and 3 VIP clients within Bank of America. Candidate should have ability to work his management on high profile Manager escalations handled through newly refined ticketing queue. Candidate should be flexible and have ability to work multiple issues, Experience with ITSM, SM Tools and Bank technology support tools

Required Skills:

'Escalated client support for all aspects of Finance Center, enterprise desktop BAND image, all Core applications, Remote PC, One Time Password, and Citrix.
• Provide client support during service changes to ensure no client impact post change windows.
• Project support and testing for Windows10, Office 2013, IE11 and other core service offerings.
• Elevated Support top producing 500 Financial Advisors along with VIP.
• Knowledge ot Remote Support tools and Technology
• Ability to add/del mobility account on fly through matters most to help eliminate pass through tickets.
• Manger escalations handled through newly refined ticketing queue.
• Provide feedback and recommendations to management for service level and environment optimization

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

-->

Job Description:

Position Summary

Candidate Position opened for Level 2 Technical Support. Candidate will have working knowledge and provide level 2  support for Bank of America desktop hardware and software applications. Must possess thorough  knowledge of our supported  Enterprise desktop / laptop BAND platform, Associate should have strong organizational skills and knowledge of our core applications, MS Office, Outlook and Adobe Acrobat products, Associate candidate should have strong troubleshooting skills, hardware and software issues, be able to install and identify issues with local and network printers, 3rd party peripherals (Camera, Wireless Devices and Mobility interface and integration), Basic knowledge of application installation and configuration  Mainframe Emulators (QWS app)  Remote PC, One Time Password, and Citrix. Associate on daily operations is to provide level 2 support for end user client base.•  Ability to troubleshoot and test issues, investigate client errors with  Windows10, Office 2013, IE11 and other core windows and application .• Elevated Support skillset for addressing  top producing 500 Financial Advisors and Band 2 and 3 VIP clients within Bank of America. Candidate should have ability to work his management on high profile Manager escalations handled through newly refined ticketing queue. Candidate should be flexible and have ability to work multiple issues, Experience with ITSM, SM Tools and Bank technology support tools

Required Skills:

'Escalated client support for all aspects of Finance Center, enterprise desktop BAND image, all Core applications, Remote PC, One Time Password, and Citrix.
• Provide client support during service changes to ensure no client impact post change windows.
• Project support and testing for Windows10, Office 2013, IE11 and other core service offerings.
• Elevated Support top producing 500 Financial Advisors along with VIP.
• Knowledge ot Remote Support tools and Technology
• Ability to add/del mobility account on fly through matters most to help eliminate pass through tickets.
• Manger escalations handled through newly refined ticketing queue.
• Provide feedback and recommendations to management for service level and environment optimization

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description: Position Summary

Candidate Position opened for Level 2 Technical Support. Candidate will have working knowledge and provide level 2  support for Bank of America desktop hardware and software applications. Must possess thorough  knowledge of our supported  Enterprise desktop / laptop BAND platform, Associate should have strong organizational skills and knowledge of our core applications, MS Office, Outlook and Adobe Acrobat products, Associate candidate should have strong troubleshooting skills, hardware and software issues, be able to install and identify issues with local and network printers, 3rd party peripherals (Camera, Wireless Devices and Mobility interface and integration), Basic knowledge of application installation and configuration  Mainframe Emulators (QWS app)  Remote PC, One Time Password, and Citrix. Associate on daily operations is to provide level 2 support for end user client base.•  Ability to troubleshoot and test issues, investigate client errors with  Windows10, Office 2013, IE11 and other core windows and application .• Elevated Support skillset for addressing  top producing 500 Financial Advisors and Band 2 and 3 VIP clients within Bank of America. Candidate should have ability to work his management on high profile Manager escalations handled through newly refined ticketing queue. Candidate should be flexible and have ability to work multiple issues, Experience with ITSM, SM Tools and Bank technology support tools

Required Skills:

'Escalated client support for all aspects of Finance Center, enterprise desktop BAND image, all Core applications, Remote PC, One Time Password, and Citrix.
• Provide client support during service changes to ensure no client impact post change windows.
• Project support and testing for Windows10, Office 2013, IE11 and other core service offerings.
• Elevated Support top producing 500 Financial Advisors along with VIP.
• Knowledge ot Remote Support tools and Technology
• Ability to add/del mobility account on fly through matters most to help eliminate pass through tickets.
• Manger escalations handled through newly refined ticketing queue.
• Provide feedback and recommendations to management for service level and environment optimization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Company
Bank of America
Posted
10/06/2021
Type
Full time
Salary Range
$77,000.00 - 107,000.00
per Year
Salary range estimated by
Location
Jacksonville, FL 32290, US
Apply Now