Zendesk administration

Hi All, I'm currently recruiting for this position. Please click on the job title below to view the Job Description and apply to it!---

Have an expert-level understanding of all Zendesk enhancements and releases - be the resident expert on advanced team features for Zendesk Support, Guide, Gather, Chat, and Explore, Manage and administer the daily operations of cloud-based internal infrastructure in Zendesk and all connected systems

● Design the use of Zendesk Enterprise to optimize the effectiveness of Operations teams that must operate in a global environment

● Manage a queue of operational requests, prioritizing against evolving business priorities ● Troubleshoot and resolve any software performance issues Knowledge ● Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges

● Ability to prioritize tasks and work independently

● Strong verbal and written communication skills

● Process driven individual with a proven track record of identifying gaps and implementing new processes

● Great judgement and ability to problem-solve both with peers and independently Minimum Qualifications:

● 7+ years of system or application administration

● 3+ years of Zendesk administration experience

● Experience working with tags, rules and Triggers in Zendesk is required ● Experience with Zendesk REST APIs or other REST based web services is a plus ● Experience with administration of MS Office 365 and Slack is a plus

● Experience with LDAP protocols and Active Directory is a plus

● Proficient at scripting (ex. BASH, Apple Script, PowerShell, Python) is a plus

Company
Vaco Technology
Posted
10/06/2021
Type
Full time
Location
Austin, TX 78716, US
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