Supplier Management Office Contract Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.


The BTS Supplier Management Office (SMO) drives integration between IT Leadership, IT Operations, Procurement, and contracted Service Providers while ensuring receipt of services in accordance with outsourcing agreements.  The SMO optimizes contract, performance, financial, and relationship management processes building a foundation to maximize value, monitor contract compliance, drive continuous improvement and service excellence, resolve issues, and guide the relationship with the providers.

The Contract Manager has responsibility for end to end contract administration including contract change and interpretation, performance management and oversight of contractual deliverables and obligations.  The Contract Manager also guards the commercial relationship and administers commercial and financial arrangements with the Service Providers to include billing, invoicing, performance/penalty adjustments and internal chargebacks where appropriate.

This is a highly visible role which requires the resource to influence and partner with senior IT leadership and key Abbott 3rd party providers. The position will be responsible for multiple supplier relationships.

Primary responsibilities of this position include but are not limited to:

  • Develops and directs effective relationships with and between strategic (high-spend, high-value and high-dependence) Service Providers and Abbott leadership/key decision makers
  • Leads the successful execution of strategic and operational objectives of the BTS SMO which are in alignment with the tenets and drivers of the BTS organization and it's business partners
  • Develops and maintains governance process frameworks for interactions and integrations with service providers.  Monitors the performance of the agreements and the health of the provider relationships. Drives cost savings and promotes performance optimization
  • Ensures contractual obligations (e.g., commitment dates, milestones, notices, renewals, deliverables) are met. Advises stakeholders on contractual rights/obligations.  Maintains currency of the existing agreement via contract monitoring and change process
  • Drives continuous improvement activities and implementations across functional areas. Executes spend management and cost analysis processes with a focus on cost optimization.
  • Provides escalation support for revenue impacting performance or delivery issues through creation of service provider get well plans; track and support provider escalations to final resolution
  • Supports contract negotiation efforts led by global procurement and ensures supplier agreements comply to BTS strategies, policies and practices



The successful candidate for this position will have the following experiences and expertise:

  • Demonstrated history of managing complex supplier relationships, acting as the primary customer interface during all phases of contract performance.  Exposure to legal processes/principles and commercial best practices - confidentiality, data security and privacy
  • Hands-on experience in executing sourcing strategy, performance analysis and contract management, negotiating favorable commercial terms, developing and managing budget control/pricing models, and maintaining supplier and stakeholder relationships
  • Deep understanding of the financial aspects of contracts such as rate structures and pricing strategies
  • Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels.  Excellent oral and written communication skills with an ability to effectively collaborate and coordinate. Demonstrated diplomacy and effectiveness when working in a matrix environment.  Executive presence. Highly organized, self-motivated and directed
  • Multi-faceted approach to relationship management to include a broad range of communication and problem-solving skills (accommodation, flexibility, support, understanding and more)
  • Experience in packaging high-quality documents with a meticulous attention to detail
  • Clear thinker who anticipates and develops strategies for anticipated future consequences and trends. Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment
  • Possesses superior organizational skills and the ability to manage multiple objectives with shifting deadlines and priorities
  • Develops innovative or creative process improvements and solutions
  • Minimum of 10 years of relevant experience with an emphasis on outsourcing and professional services agreements.  Consulting or financial management experience preferred
  • Demonstrated ability to perform in alignment with key IT principles:  Transparency, Delivering value, Keeping things simple, Enabling People, Predicting/Preventing issues, Insisting on Compliance

Educational Requirements:

  • University degree in business, law, computer science, supply chain, or equivalent; advanced degree beneficial

Tool/Technology Requirements:

  • Microsoft Office Suite
  • Excel and power point super user
  • Power BI
  • SharePoint


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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Full time
Salary Range
$76,000.00 - 122,000.00
per Year
Salary range estimated by
Green Oaks, IL, US
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