Workplace Build Engineer - Citrix/XenApp

Job Description :

Overview :

The will be responsible in providing third level application and system support in order to manage SOE image and application packaging services, solutions and support project work across a broad spectrum of imaging and packaging technologies.

Link Group requires Senior Technology Engineers to manage and maintain our ICT platforms, including all technical landscape design, installation, configuration, deployment, technical security and operation of ICT component.

You will operate with a significant degree of independence and works under the broad guidance of senior staff to deliver quality outcomes and also operate with a high level of autonomy, with decision-making highly dependent on their own judgement

Key Accountabilities and Main Responsibilities:

Strategic Focus:

- Architect, design, implement and maintain desktop Standard Operating Environment (SOE)

- Responsible for delivery of an optimal strategic system landscape

- Develop standard process and procedures

- Develop automation of standard procedures and processes

- Develop and deploy software packages for SOE consumption

Operational Management :

- Carrying out specialist technical activities in a professional manner in support of project and company objectives

- Implementation of a product rollouts for large department, working with stakeholders, users and vendors, with multiple facets (e.g. Department deployment and migration planning including hardware, software, Software as a Service, testing, training, communication, work team meetings).

- Ensuring all project related activities are on track to meet tight schedules

- Working collaboratively to gather, analyse and create rollout plans based on stakeholder's readiness and availability.

- Carrying out complex O/S imaging assignments requiring familiarity and expertise with a broad field of engineering and technical knowledge

Governance and Risk :

- Enable and execute IT Workplace Productivity roadmap

- Ensure tasks are completed within agreed SLA time frames and agreed client specifications

- Encourage an environment of openness and information sharing within the team, by implementing regular communication processes.

- Ensure Workplace Productivity environments & SOE images are in line with the agreed architecture baseline and guidelines.

- Ensure that the business priorities are communicated for all tasks under your management

- Regular reporting on status of tasks, projects and improvements including issue and risk mitigation solutions, in agreed timeframes.

Experience & Personal Attributes :

- Demonstrated experience (5+ years) managing desktop environments for 1000+ staff across multiple sites;

- Demonstrated experience with SCCM, InTune EndPoint Manager, Windows 10 OSD, Office 365 client CTR, Drivers, patching, scripting, reporting, software packaging and deployment;

- Demonstrated ability to review and apply security best practice to desktop environment;

- Experience with VPN, Citrix XenApp, MDM\MAM (MobileIron, InTune) will be highly regarded;

- Ability to provide 3rd level support and manage problem tickets associated with desktop environment;

- Understanding of ITIL incorporating incident, problem and change management;

- Ability to quickly learn and adapt to a changing environment, team player, detail oriented, logical thinker with a 'can-do' attitude;

- Ability to identify critical issues and deal with them proactively and independently, or escalate them when required;

- Ability to concentrate on several areas of work at one time, and prioritise workloads;

- Excellent verbal and written communication skills with an ability to write good documentation and share your knowledge;

- Understanding of project management methodologies

- Tertiary qualification in a related field Computer Science, Information Systems or Information Technology.

- ITIL qualifications

- At least 5+ years- experience in a similar role

- Understanding of ISO 27001/2, GS007, COBIT, PMBOK, and ITIL frameworks

- Technical experience in a similar IT environment

- Knowledge of current IT trends

- Excellent troubleshooting capabilities.

Mumbai, MH, IN
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