IT Service Desk Intern


Req No. 2021-8118
Category Internship
Type Intern

Company Pandemic Response

Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone's health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.

The Opportunity

We are seeking a talented IT Service Desk Intern to help support the Service Desk team with responding to and diagnosing problems through discussions with users. The intern will be involved in problem recognition, research, isolation, and resolution steps. The person in this role will be assigned less complex problems to work on and will be invovled in the documentation process as well as manage administrative work.
  • Our Spring Internship Program takes place January 10-May 6, 2022.

What You Can Look Forward to

  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
  • Maintains accountability for the accomplishment of team and organizational goals.
  • Research issues escalated from tier I within established timeframes.
  • Set up new clients and users on basic systems.
  • Gain hands-on experience with ServiceNow and Knowledge Base.
  • Ensure actions are in compliance with industry rules and regulations and security guidelines.
  • Communicates information to clients regarding escalated issues.
  • Review outstanding inquiries or requests to ensure quality standards are met.
  • Respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You'll Need to Succeed

  • 12 completed semester hours at college or university.
  • 3.0 Cumulative GPA.
  • Strong working knowledge and understanding of MS Office Products.
  • Knowledge of Microsoft server and Active Directory technologies.
  • Excellent customer service skills essential.
  • Must be able to work and plan independently.
  • Knowledge of Internet browsers, especially Internet Explorer.
  • Previous internship and/or work experience preferred.
  • Strong written and verbal communication skills.
  • The ability to work as part of a team demonstrated through involvement with student organizations, community involvement, work experience, or other activities.
  • Strong time management skills.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
  • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.


Full time
Salary Range
$31,000.00 - 45,000.00
per Year
Salary range estimated by
Clive, IA 50325, US
Apply Now