Customer Relations Specialist

COMPANY OVERVIEW:

Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ BCPC) with annual revenues over $700 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com

POSITION SUMMARY:

Provide customer relations to pro-actively secure orders from existing accounts; respond to requests from potential customers regarding product information; answer or find answers to product-related questions and advises sales force of such leads; interacts with Production facilities to insure order fulfillment; assist in monitoring shipments and delivery of orders. Assists Sales and Marketing in preparation of literature, trade shows, and exhibitions. Provides general departmental administrative support.

ESSENTIAL FUNCTIONS:

  • Secure and process domestic and international customer orders; prepare all essential support paperwork.
  • Maintain and monitor inventory/replenishment and distribution at two contract warehouses and our Slate Hill warehouse. Prepare and forward customer paperwork as necessary.
  • Maintain tracking of returnable containers to ensure timely rotation and adequate inventory for new shipments.
  • Manage new and existing customers: providing pricing, obtaining completed forms and providing information as needed. Work in conjunction with Sales personnel.
  • Maintain daily communication with manufacturing plants on inventory levels, changes and production requirements.
  • Work closely with ARC Distribution/Export Manager and ARC transportation carriers to ensure deliveries are scheduled for delivery as planned.
  • Generate reports necessary to track the performance of the order fulfillment and sales aspect of the ARC business.
  • Assist in procuring necessary information to properly maintain customer master files.
  • Follows all safety policies and procedures including the use of safety equipment (PPE) and equipment safeguards.
  • Assist as backup to Industrial Customer Relations Specialist
  • Performs other duties as needed
  • Assist Sales with data gathering.
  • Create and maintain sales and marketing literature and reports utilizing Word, Power Point and other document processing programs. Work with printers to place orders as needed.
  • Work with Accounts Receivable/Credit Coordinator to secure payments as well as resolve unauthorized deductions.
  • Maintain division databases, such as mailing lists.
  • Prepare Hazard Awareness Seminar Certificates.
  • Assist in preparation and mailing of price and other customer notification letters, etc.
  • Prepare Excel spreadsheets as necessary. Provide Regulatory with volume usage requirements.
  • Work with Regulatory to assist with layout of labels and other product documentation.
  • Places orders for department supplies as needed.
  • Constructively participate in project teams.

REQUIREMENTS:

  • High School Diploma, prefer college degree.
  • 3-5 years experience in customer service and order entry
  • Excellent phone and people skills
  • Ability to communicate effectively both written and oral.
  • Ability to successfully handle multiple tasks and work in an organized and self-supervised manner.
  • Computer literate in database, Excel and Microsoft word processing programs
  • High level of initiative and ability to solve problems.

#IN

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.



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Company
balchem
Posted
10/03/2021
Salary Range
$48,000.00 - 86,000.00
per Year
Salary range estimated by
Location
Middletown, NY 10940, US
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