National Operational Excellence Consultant

National Operational Excellence Consultant

Job Location: Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Louisville, Miami, Seattle, St. Louis

Join our team!

is not the typical consulting company. We live our core values and bring them with us in all we do for our clients and community. Our core purpose is simple: every day we strive to provide and foster a culture of respect, diversity, and transparency. It's this culture, our people, and delivery that come together to make Centric a trusted advisor to local businesses.

Our practice believes that business processes are fundamental to every company's performance and its ability to successfully execute their business strategy. But it takes the right people, skills, and approach to deliver expected results. That's where you come in! The right people are critical to our delivery. Centric's focus is not limited to process improvement. We work towards ongoing business process management and operational excellence to enable continuous improvement, and we're looking for Operational Excellence Consultants to join our growing team.

The Operational Excellence Practice focuses on five (5) primary capabilities and we are looking for an individual that can contribute in one or more of these areas:

  • Business Process Improvement (Lean, Six Sigma, Just Do It)
  • Operational Assessment and Roadmap
  • Performance Measurement (Framework, Balanced Scorecards, Closed-Loop)
  • Enterprise Operational Excellence Capabilities (Continuous Improvement Center of Excellence)
  • Technology Enablement (BPMS, RPA, Rules Management, Digital, Data & Analytics)

In this role, you will:

  • Lead project engagements around process improvement/operational excellence.
  • Understand the client's organization and their specific business process issues and help define/present solutions to drive value and deliver results to the client.
  • Identify and implement process improvements and process excellence programs across the various aspects of people, process, information (including metrics), and technology.
  • Provide business process knowledge/best practices to our clients.
  • Interview key stakeholders to establish successful criteria and constraints.
  • Collect and analyze data as well as gather and document client requirements.
  • Analyze business processes to develop recommendations.
  • Develop process / rules definition and documentation.
  • Lead process mapping workshops.
  • Coach and/or educate the team on BPI/BPM best practices.
  • Tackle complex problems and ability to come up with out-of-the-box ideas to find solutions.
  • Support the client in achieving sustainable performance and/or improvements.
  • Identify opportunities to provide or create additional client value to expand the relationship.
  • Manage relationships effectively and develop trusted relationships with client sponsors and partners.
  • Create and present both executive-level and detailed updates and final project readout deck.
  • Help support new business efforts through proposal builds, project estimates, SOW's
  • Help build practice management materials to support internal education and sales

A successful candidate will have the following characteristics:

  • Should be well versed in process excellence, passionate about their clients, dedicated to delivering high-quality solutions, and willing to travel up to 80% of the time across the US (primarily, but not limited to, our Centric locations listed above).
  • Demonstrate flexibility and be willing to tailor their approach specifically based on the client's needs.
  • This person should have experience across multiple industry verticals.
  • Have the ability to create unmatched experiences, for both clients and employees. You should revel in doing the unexpected and extraordinary for others.
  • Need to be comfortable functioning as either an individual contractor or in a team-based role.
  • Consulting experience is strongly preferred. That said, you will also be considered if you have a strong industry background. We like to work in the communities we live in.
  • We want someone who likes to solve problems. Clients don't come to us when the problem is easy. You should enjoy taking on the hard stuff.
  • And because we work with clients, excellent communication skills are important - both written and verbal. Translating technical concepts into layman's terms is an essential skill.
  • Related, you should be someone with the spirit of an educator and thus gets excited about mentoring and knowledge sharing.
  • Green Belt/Black Belt certification is preferred. That said, we are looking for someone who is flexible and willing to tailor their approach based on the client's needs. You could be leading assessment efforts, being a leader within a transformation program, leading the process within a technology implementation, etc.
  • Last, but not least, you will need to be an experienced Lean Six Sigma Consultant with a minimum of 5 years of successful experience. We are looking for someone who has a proven track record of delivering successful business process improvement projects in a consulting environment across a variety of industries. This role is delivery focused but would also like the individual to be capable and engaged with account management, practice management, and some business development initiatives as needed.

What makes Centric different?

  • - Our people make us different. We have highly talented, intelligent individuals across a broad variety of disciplines - who are eager to learn from you and share their own expertise. We embrace fresh perspectives and each other. Don't take our word for it - check us out on , , or to get a glimpse inside what makes us different.
  • Growth opportunities - As a mid-size firm, there is more flexibility when it comes to . Figure out what you want to do and we'll help you figure out how to get there.
  • Impact - We think of ourselves as a big company with a - a local player with global reach that combines business, technology and industry expertise.
  • Unmatched Experiences - We are allowed to be ourselves here. We are encouraged to be human. It's at the root of who we are as a firm and .
  • Innovation - We value passion, determination, perseverance, and . We are inspired because we believe in what we are doing and where we are going.
  • Passion for the greater good - We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in .

Our core purpose at Centric Consulting is to bring to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure our company is a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in fostering , from our business practice to how we show up for employees and communities. At Centric, we seek out and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences. This is how we bring s to life, working together to provide the highest value and quality services to our clients while enabling our employees to reach their full potential.


Management Analysts


5 to 6 years

Job type

Full time

Salary Range
$71,000.00 - 103,000.00
per Year
Salary range estimated by
Redmond, WA 98052, US
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